Michael Nguyen

• Negotiated contracts with vendors and suppliers, ensuring value for money.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Increased sales volume and expanded product line to new retailers, bars, restaurants and hotels. Completed by established rapport.
• Self taught and personal customisation of hosted CRM program using previous data points to support sales pitches. Generated fast sales with a future return.
• Strong skills in developing relationships, turning initial meetings into sales and ongoing sales.
• Identified and pursued new business opportunities, conducting market research and competitor analysis to inform decision-making.
• Travelled and maintained calendar to ensure maximum coverage of accounts.
• Weekly reporting to states manager, tracking KPIs, planned events, wins and losses.

• Crafted cocktail menus items based from seasonal offerings and native foraging.
• Negotiated of contracts and agreements with liquor sales representatives.
• Menu costings break down and weekly stocktake
• Implemented drink prep procedures, with a focus on streamlining and reducing wasted stock.
• Provided high quality customer service.
• Managing and overseeing a team, ensuring wellbeing and advocation for bar knowledge.

ADD AND EDIT THE TIME PERIOD

• Enhanced client satisfaction by delivering customized consulting solutions tailored to their unique business needs.
• Reduced operational costs for clients by identifying inefficiencies and recommending cost-saving measures.
• Developed strong relationships with key stakeholders, fostering trust and long-term partnerships between clients and vendors.

• Designed custom cocktail menus across several venues.
• Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
• Developed ongoing training initiative to improve beverage knowledge of serving employees and managers.
• Improved average beverage spend per guest through curation, service training, and hands-on hospitality.

• Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
• Motivated staff to perform at peak efficiency and quality.
• Strategised plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.