Michael Towns
Southport
Summary
Dynamic Autoglazier with a proven track record at Instant Windscreens, excelling in adhesive selection and customer service. Enhanced operational efficiency by reducing turnaround times and fostering supplier relationships for quality materials. Recognized for exceptional problem-solving skills and meticulous attention to detail, ensuring top-notch installations and repairs that consistently exceed client expectations.
Overview
4
4
years of professional experience
Work History
Autoglazier
Instant Windscreens
01.2024 - Current
- Played an integral role in the training and development of new team members, sharing industry knowledge and best practices to ensure consistent quality across all projects.
- Reduced turnaround time for auto glass replacements, streamlining processes and optimizing scheduling.
- Developed strong relationships with suppliers to negotiate competitive pricing on high-quality materials without sacrificing performance or durability.
- Performed precise windshield chip repairs, minimizing the need for full replacements and saving customers money.
- Skilled in using advanced tools and equipment for precision cutting, shaping, installation, and repair of automotive glass components.
- Obtained windshields and windows for specific makes and models of vehicles, identifying and addressing defects prior to installation.
Autoglazier
Autoglass Warehouse
01.2022 - 11.2023
- Improved customer satisfaction by providing efficient and accurate auto glass installations and repairs.
- Consistently received positive client feedback for exceptional communication skills, professionalism, and top-quality workmanship.
- Enhanced company reputation through meticulous attention to detail in all aspects of auto glazier work.
- Utilized problem-solving skills to quickly address unexpected challenges that arose during the course of a project without compromising quality or client satisfaction.
Delivery Driver
Dominos
01.2021 - 07.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
High School Diploma -
Mount Gravatt State High School
Mount Gravatt, QLD10-2021
Skills
- Adhesive selection
- Safety precautions
- Tool maintenance
- Vehicle inspection
- Damage assessment
- Sealant application
- Regulator repair
- Windshield replacement
- Mobile service
- Glass cutting
- Problem-solving
- Customer service
Timeline
Autoglazier
Instant Windscreens
01.2024 - Current
Autoglazier
Autoglass Warehouse
01.2022 - 11.2023
Delivery Driver
Dominos
01.2021 - 07.2022
High School Diploma -
Mount Gravatt State High School
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