Michael Tyedin
Doncaster East,Australia
Summary
Dynamic Senior Account Manager with a proven track record at BCI Media Group, excelling in client relationship management and employee mentoring. Achieved high retention rates through tailored training and proactive communication, driving product improvements and fostering long-term partnerships. Skilled in business development and onboarding processes, consistently enhancing client satisfaction and loyalty.
Overview
19
19
years of professional experience
Work History
Senior Account Manager
BCI Media Group
Melbourne, Australia
04.2023 - Current
- Managed a portfolio of Building Services Industry clients, building strong, long-term relationships.
- Delivered tailored training and ongoing support for the TenderSearch platform via virtual sessions and phone consultations.
- Collaborated with internal teams and business development to ensure smooth onboarding and client satisfaction.
- Contributed client feedback to guide product improvements with a user-centric approach.
- Mentored junior team members and admin staff to uphold high service standards.
- Maintained accurate CRM data and consistently achieved retention and renewal KPIs.
- Represented BCI’s brand and values across all external engagements.
Retention/Relationship Manager
TenderSearch
Melbourne, Australia
10.2014 - 01.2020
- Managed accounts for 4,000+ companies including KPMG, Hays, Swinburne University.
- Served as the primary point of contact for client queries, retention, and upselling opportunities.
- Improved customer satisfaction through proactive communication and tailored solutions.
- Led the retention department and contributed directly to revenue growth and budgeting strategies.
- Engaged stakeholders from sole traders to large corporations.
- Supported client services, invoicing, and obtained client testimonials.
Account Manager
Just Recruitment
10.2011 - 10.2014
- Built and maintained relationships with white- and blue-collar clients through daily contact and on-site visits.
- Provided tailored recruitment solutions, prepared documentation, conducted OHS checks.
- Worked with executive-level clients including CEOs and MDs.
Recruitment Consultant
Randstad
04.2011 - 10.2011
- Specialized in both temp and permanent placements, with a strong business development focus.
- Conducted interviews, reference checks, and client site visits.
Sales Consultant / Team Leader
Emcorp Solutions
11.2009 - 03.2011
- Led a telesales team, handled customer complaints, and supported on-site contract closures.
Customer Service Representative
National Australia Bank (NAB)
08.2008 - 06.2009
- Conducted market research and provided high-quality service across inbound and outbound calls.
Team Leader
R-Finance
12.2005 - 02.2007
- Led a 5-person team, recruited staff, and provided mortgage advice.
Education
Bachelor of Commerce - Accounting & Human Resource Management
La Trobe University
Bundoora01.2009
Diploma of Accounting -
Swinburne University of Technology – TAFE
01.2006
Scholarship Recipient - Chemistry, English, Maths Methods, Accounting, IPM
Camberwell Grammar School
Melbourne, VIC01-2002
Skills
- Business development
- Customer relations
- Upselling
- Employee mentoring
- Leadership
- Product training
- Client relationship management
- Onboarding processes
References
Available upon request.
Leadership Experience
- Mentor, La Trobe University Career Program, 01/01/10, 12/31/12
- Youth Group Leader, ECC Church
- Doncats Basketball Club Captain
- Ambassador, Fitness First
Accomplishments
- Customer Service Award- BCI CENTRAL
Timeline
Senior Account Manager
BCI Media Group
04.2023 - Current
Retention/Relationship Manager
TenderSearch
10.2014 - 01.2020
Account Manager
Just Recruitment
10.2011 - 10.2014
Recruitment Consultant
Randstad
04.2011 - 10.2011
Sales Consultant / Team Leader
Emcorp Solutions
11.2009 - 03.2011
Customer Service Representative
National Australia Bank (NAB)
08.2008 - 06.2009
Team Leader
R-Finance
12.2005 - 02.2007
Bachelor of Commerce - Accounting & Human Resource Management
La Trobe University
Diploma of Accounting -
Swinburne University of Technology – TAFE
Scholarship Recipient - Chemistry, English, Maths Methods, Accounting, IPM
Camberwell Grammar School
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