Michaela Gostencnik
Williamstown,Victoria
Summary
Bachelor of Biomedicine graduate, with experience in customer service. Skilled multitasker with a strong work ethic and good teamwork, problem-solving and organizational skills. Looking for an entry-level position in the science field to grow and develop my skills and knowledge
Overview
6
6
years of professional experience
Work History
Front of House Staff Member
Sebastian Bar And Grill
01.2021 - Current
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
- Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.
- Ensured smooth flow of service during busy periods by effectively managing reservations and seating arrangements.
Wait Staff Member
Rosa Mexicano
01.2021 - 02.2022
- Provided attentive service and efficiently addressing concerns.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Assisted in training new waitstaff members.
Server
Ice Cream Shoppe
08.2017 - 02.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
- Handled cash transactions accurately.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
Education
Bachelor of Biomedicine - Human Nutrition
The University of Melbourne
Melbourne12.2023
Certificate III - Hospitality
Melbouren City Institute of Education
Melbourne, VIC08.2023
Skills
- Time Management
- Collaboration
- Data analysis
- Interpersonal skills
- Multitasking
- Adaptability
- Active listening
- Initiative
- Effective communication
Accomplishments
Received the Patrick dn Susan Houlihan Science Scholarship for demonstrating good grades and a strong potential in the science field.
Timeline
Front of House Staff Member
Sebastian Bar And Grill
01.2021 - Current
Wait Staff Member
Rosa Mexicano
01.2021 - 02.2022
Server
Ice Cream Shoppe
08.2017 - 02.2019
Bachelor of Biomedicine - Human Nutrition
The University of Melbourne
Certificate III - Hospitality
Melbouren City Institute of Education
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