Michaela Mori

Macarthur Disability Services

March 2022 - Currently

Mable - Self Employed

March 2021 - July 2023

Marvel Care Services Pty Ltd

March 2020 - September 2022

• Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding
• Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
• Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
• Improved client independence by developing personalised support plans tailored to individual needs and goals.
• Provide assistance in daily living activities by dressing, grooming, bathing, and toileting participants.
• Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
• Facilitate programs and community integration for clients by organising outings, social events, and other opportunities for engagement.
• Drive participants safely to social activities and appointments.
• Supported participants in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
• Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
• Regularly assessing of client needs to identify potential areas of growth or improvement within their care plan structure.
• Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
• Worked with medical teams, patients/carers and families to implement effective treatment plans.
• Collaborated with interdisciplinary teams to assist in developing comprehensive care plans, ensuring optimal client wellbeing.
• Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes, documentation of service, communications and case notes
• Kept detailed daily logs with care actions, patient behaviours, and incidents.
• Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.

• Christmas Season from October - December
• 2015 - 2022

• Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
• Took photos from different angles and perspectives to capture perfect images.
• Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
• Processed transactions accurately while maintaining a high level of customer service.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.

• Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Scanned documents and saved in database to keep records of essential organizational information.
• Completed data entry tasks with accuracy and efficiency.