Michael Bryan Ritchie
Sunshine Coast,QLD
Overview
6
6
years of professional experience
1
1
Certification
Summary
Dynamic Team Leader with a proven track record in client support and team motivation. Expertise in performance improvement and analytical thinking, driving effective solutions and fostering a collaborative work environment.
Results-driven professional with over four years in team leadership and project coordination. Strong skills in attention to detail and goal setting, successfully implementing innovative workflows that enhance team performance and ensure compliance with industry standards.
Detail-oriented leader focused on team growth and client satisfaction. Known for strong analytical skills and effective communication, contributing to streamlined operations and measurable performance improvements.
Work History
Team Leader Support Worker
Shine Communities
02.2024 - 07.2027
- Led cross-functional team to achieve operational goals through proactive communication and collaboration.
- Coached staff with targeted guidance to foster professional growth and enhance team performance.
- Designed and implemented end-to-end workflow improvements by applying best practices and adopting innovative solutions.
- Supervised project timeline alignment monitoring, tracked task progress against milestones, and maintained on-schedule deliverables.
- Reviewed and maintained NDIS policies, procedures, and legislative requirements for ongoing compliance.
- Defined clear performance expectations for team, tracking goal progress and providing constructive feedback when needed.
STA/SIL Coordinator
Sapphire Services
02.2021 - 09.2024
- Coordinated project timelines to ensure on-time delivery of services.
- Streamlined communication between departments, enhancing collaboration and efficiency.
- Assisted in developing training materials for new staff onboarding processes.
- Maintained detailed records of service requests to improve tracking and reporting accuracy.
- Entered data into systems, generated reports, and produced tracking documents for ongoing monitoring and documentation.
- Implemented software solutions integrating project management functions to improve overall project management capabilities.
- Sustained collaborative work environment by facilitating ongoing team communication and delivering consistent progress updates.
- Strengthened operational workflows by maintaining documentation systems in organized structure and ensuring accurate record updates based on operational needs.
Education
CHC479493 - Workplace Health & Safety Officer Course -Stage 1
TAFE Queensland
QLD02-2000
CHC30102 - Certificate 3 In Aged Care/Disability Services
TAFE Queensland
QLD02-2011
CHC42015 - Certificate 4 In Community Services
TAFE Queensland
QLD04-2019
Skills
- Team development
- Team motivation/Team Training/Team Mentoring
- Onboarding
- Performance improvement
- Operational Planning
- Goal setting
- SMART goals
- Client relations
- Analytical thinking
- Staff Integration
- Conflict resolution
- Safety processes and procedures
Certification
REQUIRED CERTIFICATION/COMPETCIES
Nationally Coordinated Criminal History Check Certificate.
Immunization History Statement.
Australian Citizen.
Provide First Aid/Emergency Life Support/CPR Certificate.
Drivers Licence.
Full Comprehensive Insurance/Service Maintained Vehicle.
Work With Children Card.
NDIS Workers Screening Card.
NDIS Workers Orientation Module.
NDIS Supporting Safe and Enjoyable Meals.
NDIS Infection Control Training/COVID 19.
NDIS Medication Administration Module.
Fire Training First Response Evacuations/Emergencies.
Maybo Assault Avoidance/Disengagement in Care Setting.
PART Predict Assess Respond to Aggressive/Challenging Behaviour.
17 Modules, On Going Training Certificates and Competencies
F
Timeline
Team Leader Support Worker
Shine Communities
02.2024 - 07.2027
STA/SIL Coordinator
Sapphire Services
02.2021 - 09.2024
CHC479493 - Workplace Health & Safety Officer Course -Stage 1
TAFE Queensland
CHC30102 - Certificate 3 In Aged Care/Disability Services
TAFE Queensland
CHC42015 - Certificate 4 In Community Services
TAFE Queensland