Michael David Agudelo
Yamanto
Summary
Bilingual Customer Service Agent skilled at communicating with people from all backgrounds while providing exceptional customer service. Natural leader with passion for team building and promoting positive company morale.
Overview
5
5
years of professional experience
Work History
Costumer Service
La Parrilla Restaurant
05.2019 - Current
- Anticipated guests' needs and delivered excellent customer service.
- Built positive relationships with customers by providing exceptional customer service.
- Exceeded performance expectations, receiving recognition for outstanding customer service skills.
- Increased customer retention through exceptional technical support and customer service.
- Provided outstanding customer service on phone and in person.
- Delivered excellent customer service, addressing inquiries and resolving complaints promptly.
Kitchen Hand
La Parrilla Restaurant
03.2019 - Current
- Followed recipes and chef instructions to prepare food correctly.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Plated and presented food following chef requirements.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
Education
English -
Albright Institute Of Business And Language
Business -
Spencer College
Brisbane, QLD 04.2001 -
Skills
Responsible and Punctual
Pega Customer Service
Effective customer service
Attentive Customer Service
Superior customer service
Awards
Creative Landscaper willing to handle various landscaping duties in all weather conditions. Uses high degree of dexterity when handling tools and equipment. Works for sustained periods of time maintaining concentrated attention to detail. Hardworking and dependable at keeping grounds clean and trimmed for best appearance and growth. Familiar with different grasses, trees and shrubs with appropriate practices for each. Follows orders and safely uses variety of equipment to complete work.
Timeline
Costumer Service
La Parrilla Restaurant
05.2019 - Current
Kitchen Hand
La Parrilla Restaurant
03.2019 - Current
Business -
Spencer College
04.2001 -
English -
Albright Institute Of Business And Language