Summary
Overview
Work History
Education
Skills
Certification
Availability
Timeline
Generic

Michala Irvine

Kedron ,QLD

Summary

Proven barista with a track record of enhancing customer satisfaction and driving sales growth at The Nook by Gisler Pies. Leveraged coffee expertise and exceptional customer service skills to increase repeat business. Excelled in fast-paced environments, demonstrating outstanding hospitality service and cash register efficiency. Achieved consistently positive feedback by prioritizing quality and speed in beverage preparation.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Casual Barista/ Team Member

The Nook by Gisler Pies
05.2024 - Current
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Efficiently operated espresso machines to create well accredited beverages.

Part-Time Barista/ All Rounder

Donut King
05.2021 - 11.2023
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.

Education

High School Diploma -

Parklands Christian College
Park Ridge, QLD
11.2023

Skills

    • Exceptional customer service
    • Friendly and outgoing
    • Cash Register Operation
      • Coffee expertise
      • Safe Food Handling
      • Hospitality service expertise

Certification

  • SITHFAB005 Prepare and serve espresso coffee
  • SITXFSA001 Use hygienic practices for food safety
  • Diploma of Business, Prestige Service Training

Availability

Available to work on a casual, part-time or full-time basis

Timeline

Casual Barista/ Team Member

The Nook by Gisler Pies
05.2024 - Current

Part-Time Barista/ All Rounder

Donut King
05.2021 - 11.2023

High School Diploma -

Parklands Christian College

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Michala Irvine