Michela Portone
Australia
Summary
Experienced hospitality and costumers service with passion for delivering exceptional guest experience.
I have natural interest for food and wine and for people. I love meeting international culture and also I am interesting in the natural and beauty of the surroundings.
Seeking for a role where I can coninue to deliver guest satisfaction and I can keep growing in the hospitality industry.
Overview
14
14
years of professional experience
Work History
Restaurant Duty Manager
PumpHouse Point Wilderness Retreat
11.2022 - 02.2024
- Trained employees in essential job functions.
- Managing suppliers relationships and supervising delivery
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Creating and innovating menu and wine list
Stewardess
Kimberly Cruise Tour
09.2022 - 11.2022
- Enhanced passenger experience by providing exceptional customer service and attending to individual needs.
- Teamwork, helping in mooring duties, housekeeping, food preparation
- Assisting guest during tours
- Managed inventory of onboard supplies, tracking usage patterns to minimize waste and optimize restocking procedures.
Housekeeping Team Leader
Qstay Apartment
10.2021 - 06.2022
- Managed linen inventory effectively by tracking usage trends and collaborating with laundry staff to maintain optimal stock levels at all times.
- Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
- Reduced guest complaints with proactive communication and addressing issues promptly.
Receptionist Manager
Heart And Soul Retreat
05.2021 - 10.2021
- Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Improved team morale and productivity by providing ongoing support, training, and constructive feedback to reception staff members.
- Management of CRM and marketing promotion
Restaurant Manager
Cashmere Lounge
05.2020 - 04.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Promotion of local food and wine
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Restaurant Server
Mudbrick Restaurant And Vineyard
10.2019 - 02.2020
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Promotion of house wine and local prodoucts
Stewardess
Luxury Motor Yatch
04.2018 - 09.2019
- Enhanced passenger experience by providing customer service and attending to individual needs.
- Looking after family requirement and needs
- Maintained a clean and organized cabin, creating a welcoming atmosphere for guests.
- Provided personalized care for VIP guests, anticipating needs and going above-and-beyond to exceed expectations.
- Served food and beverage items for dining and refreshment
Restaurant Server
Hotel LYSIOCH
11.2017 - 04.2018
Bar Supervisor
Jolly Bar
07.2017 - 10.2017
Restaurant Server
Pee Wee's At The Point
09.2016 - 06.2017
Restaurant Server & Guest Satisfaction Manager
Disney World
04.2015 - 06.2016
Front Desk Receptionist
Hotel San Rocco
04.2014 - 10.2014
Restaurant Server
Rinuccini Restaurant Michelin Guide
09.2009 - 09.2011
Education
High School Diploma -
Ipssar G. Pastore Hospitality School
Italy06.2009
Maritime Certificate - IMO STCW 95'
Maritime School
ItalySkills
- Customer Service
- Communication
- Attention to Detail
- Friendly and positive attitude
- Cash Management
- New Employee Training
- Work Planning and Organization
- Teamwork and Collaboration
- Problem Solving
Volunteer Work
-Govinda Valley Retreat NSW, helped in all departement, focused in Reception Management and Cooking Ayurvedic Food
-Jukani Sanctuary SOUTH AFRICA, working in helping surviving big cats and needed animals
-Hobby Farm NSW, helping with gardening and maintain the health of the animals in the private farm
Languages
Italian
Native or Bilingual
English
Full Professional
Spanish
Elementary
French
Elementary
Interest
- Hiking and Trekking
- Scuba Diving
- Cooking and Baking
- Health
- Natural Medicine
- Thai Massage
- Reading
Timeline
Restaurant Duty Manager
PumpHouse Point Wilderness Retreat
11.2022 - 02.2024
Stewardess
Kimberly Cruise Tour
09.2022 - 11.2022
Housekeeping Team Leader
Qstay Apartment
10.2021 - 06.2022
Receptionist Manager
Heart And Soul Retreat
05.2021 - 10.2021
Restaurant Manager
Cashmere Lounge
05.2020 - 04.2021
Restaurant Server
Mudbrick Restaurant And Vineyard
10.2019 - 02.2020
Stewardess
Luxury Motor Yatch
04.2018 - 09.2019
Restaurant Server
Hotel LYSIOCH
11.2017 - 04.2018
Bar Supervisor
Jolly Bar
07.2017 - 10.2017
Restaurant Server
Pee Wee's At The Point
09.2016 - 06.2017
Restaurant Server & Guest Satisfaction Manager
Disney World
04.2015 - 06.2016
Front Desk Receptionist
Hotel San Rocco
04.2014 - 10.2014
Restaurant Server
Rinuccini Restaurant Michelin Guide
09.2009 - 09.2011
High School Diploma -
Ipssar G. Pastore Hospitality School
Maritime Certificate - IMO STCW 95'
Maritime School
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