Karan Man Dongol
1 Cessnock Road,Gillieston Heights,NSW
Summary
Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
All Rounder
Pumphouse Point
05.2022 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Adhered to health and safety standards while handling food and beverages.
- Maintained up-to-date knowledge of menu options, specialties, and menu deviations to accurately relay information to guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Bar Person
Derwent Bridge Wilderness Hotel
03.2021 - 04.2022
- Served high customer volumes during special events, nights, and weekends.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Aged Care Cleaner
1 The Circle
07.2020 - 10.2020
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Handled equipment, chemicals, and materials properly and with caution.
- Removed trash, debris and other waste materials from premises and resident units.
Club Attendant
Canterbury-Hurlstone Park RSL Club
11.2017 - 01.2020
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Greeted members cheerfully and offered personalised assistance.
- Helped meet guest needs related to facilities, amenities or club events.
- Prepared beverages and other hospitality for club members.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Housekeeping Supervisor
Meriton Suites
08.2016 - 10.2017
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Education
Certificate III - Health Service Assistant
01.2021
Diploma - Hospitality
01.2008
Higher Secondary Education Board - Accounting And Business Management
10.2006
School Leaving Certificate -
03.2004
Skills
- Hospitality and Professionalism
- Good verbal and written communication
- Relationship Building
- Detail-oriented
- Safe food handling practices
- Inventory management
- Cash handling
Certification
- Full Australian Driving License, TAS
- Responsiblr Service of Alcohol (RSA)
REFREES:
- Jo Amana
F & B Manager
Pumphouse Point
Lake ST Clair, TAS
Mob no: 0457055318
E-mail: thekilnbevs@gmail.com
- Khem Thakulla Kshetri
Housekeeping Supervisor
Pumphouse Point
Lake ST Clair, TAS
Mob no: 0451733069
E-mail: khemthk1@gmail.com
Timeline
All Rounder - Pumphouse Point
05.2022 - 09.2023
Bar Person - Derwent Bridge Wilderness Hotel
03.2021 - 04.2022
Aged Care Cleaner - 1 The Circle
07.2020 - 10.2020
Club Attendant - Canterbury-Hurlstone Park RSL Club
11.2017 - 01.2020
Housekeeping Supervisor - Meriton Suites
08.2016 - 10.2017
Australian Nursing & Training Services - Certificate III, Health Service Assistant
Systematic Commercial Training Centre - Diploma, Hospitality
Asian College of Higher Studies - Higher Secondary Education Board, Accounting And Business Management
Maitri School - School Leaving Certificate,
- Full Australian Driving License, TAS
- Responsiblr Service of Alcohol (RSA)
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