Michele Mullen
Summary
Working experience over the years enabled me to assist customers and fellow staff in various fields achieve necessary goals. Fitting into different teams and assist in the day to day running of different departments were a priority which I embrace with a smile and sense of satisfaction I am able to assist the public.
Overview
19
19
years of professional experience
Work History
Customer Relationship Manager – Townsville Central
Bendigo and Adelaide Bank
11.2007 - 06.2022
- Provide financial services (including advice on relevant products and services to suit customer needs as authorised by the Bank by way of an Authorisation to Provide Financial Product .FSRA compliant.
- Increase the prospect for customers to build their futures by identifying and capitalising on opportunities while also enhancing customer relationships.
- Work within a diverse team and contribute to creating a rewarding work environment.
- Identify and develop community partnerships.
- Proactively identifying business opportunities to build and develop the business.
- Branch of the Month (Capalaba) Oct 14, Nov 14, Dec 14 – 2 placing’s 2014-15
- 2014 Lending Growth winner – Capalaba Branch – region 438
- 2014 3rd place Branch of the year – Capalaba Branch – region 432
- Technical knowledge of Branch Delivery Systems, Customer Service Systems, 3270, Laps, Linx
- Perform general administrative duties on a routine and as required basis.
- Adhere to Bank policy and procedures at all times
- Weekly account overdrawn / daily dishonour / monthly reports
- Assessing loan applications
- Relief Retail Sales Lead Region 438 – 2012
- Build and develop business working closely with existing customer base and developing with local business.
- Work closely with local community groups developing new and existing relationships providing positive assistance which in turn developed the business.
- Positions held to date during time in Bendigo Bank
- P/t CSO - region 438 - 6mths Capalaba
- F/t CSO then CRO - region 438 – 3 yrs. Mt Gravatt
- CRM - region 438 – 2 yrs. Victoria Pt Community
- Branch Manager - region 438 - 2 yrs. Capalaba
- Relief CRM - region 436 – 2yrs Region 436/435
- CRM - region 436 – present Townsville Central
Customer Service Officer- Administration
Bayside District Service Health
05.2003 - 11.2007
- Provide financial services (including advice on relevant products and services to suit customer needs as authorised by the Bank by way of an Authorisation to Provide Financial Product .FSRA compliant.
- Increase the prospect for customers to build their futures by identifying and capitalising on opportunities while also enhancing customer relationships.
- Work within a diverse team and contribute to creating a rewarding work environment.
- Identify and develop community partnerships.
- Proactively identifying business opportunities to build and develop the business.
- Branch of the Month (Capalaba) Oct 14, Nov 14, Dec 14 – 2 placing’s 2014-15
- 2014 Lending Growth winner – Capalaba Branch – region 438
- 2014 3rd place Branch of the year – Capalaba Branch – region 432
- Technical knowledge of Branch Delivery Systems, Customer Service Systems, 3270, Laps, Linx
- Perform general administrative duties on a routine and as required basis.
- Adhere to Bank policy and procedures at all times
- Weekly account overdrawn / daily dishonour / monthly reports
- Assessing loan applications
- Relief Retail Sales Lead Region 438 – 2012
- Build and develop business working closely with existing customer base and developing with local business.
- Work closely with local community groups developing new and existing relationships providing positive assistance which in turn developed the business.
- Positions held to date during time in Bendigo Bank
- P/t CSO - region 438 - 6mths Capalaba
- F/t CSO then CRO - region 438 – 3 yrs. Mt Gravatt
- CRM - region 438 – 2 yrs. Victoria Pt Community
- Branch Manager - region 438 - 2 yrs. Capalaba
- Relief CRM - region 436 – 2yrs Region 436/435
- CRM - region 436 – present Townsville Central
Education
Selwyn College
Auckland, New ZealandSkills
- Microsoft Word Advanced
- Microsoft Excel
- Internet
- Outlook Express
- Power Point
- Electronic Diary Management
- BDS (Banking Delivery Service)
- CSS (Customer Service System)
- LAPS
- LINX
Timeline
Customer Relationship Manager – Townsville Central
Bendigo and Adelaide Bank
11.2007 - 06.2022
Customer Service Officer- Administration
Bayside District Service Health
05.2003 - 11.2007
Selwyn College