Michelle Anderson

• Directed traffic flow and monitored intersections to ensure the safe passage of vehicles, pedestrians and cyclists.
• Directed vehicles around construction sites and flagged drivers through blocked roads.
• Monitored and coordinated traffic during power outages and emergencies.
• worked as directed by supervisors according to traffic plans and the clients direction
• Have done regional shifts ie. assisted Western Power in Mundaring after storms for 1 week in February 2023.
• Assisted Western Power in Geraldton for 5 days February
• Adhered to all O H & S requirements on site.
• Completed all daily start requirements and have appropriate Construction and traffic management accreditation.

• Worked as ticket scanner, crowd controller at concerts parked vehicles ensuring safe practices, served at Optus Stadium in Private Suites as well as retail and beverage bars.
• Worked at and completed inductions at RAC arena.
• Ensured responsible service of alcohol practices.

• Sorted mail into the mail run ready for delivery
• Scanned parcels in order of run
• weighed mail adhering to OH & S standards ready for delivery in EDV.
• Delivered mail in the Shenton Park area adhering to safety guideline and mail and parcel deliver to both business and private residences.

• Performed layers of screening based on client protocols and procedures eg
• Ensuring completion of Passenger Details Form
• Layer 1 pre-entry screening questionnaire to monitor FIFO workers for flu-like symptoms .
• Layer 2 temperature screening.
• report to Team Leader any concerns
• Perform duties in a professional manner, respecting clients.
• Completed FIFO vaccination programme with Nurses at a Rio Tinto Project at Tom Price and Paraburdoo in 2021 for two swings.
• Completed FIFO Position June 2022 at Sino Iron Citi Pacific Eramurra camp site.
• Duties included Covid Hygienist in Dry Mess
• RAT monitor at Gate House entry.

• Hired as a casual on temporary assignment - Assisted approximately 100'S OF customers each day with directing queues and checking G2G passes and assisting passengers at Perth International and domestic airport to get processed efficiently . Working in conjunction with Department of Health and WAPOL.

• Department of Science, Information Technology and Innovation
• Agency Department of Housing and Public Works
• Ongoing temporary assignment - Chandler McLeond Agency Temp from September, 2017- 18/02/2019
• To receive and respond to enquiries relating to Queensland Government services , within a multi-channel customer service environment to ensure a quality service is delivered to customers and Queensland government stakeholders on behalf of Smartphone's Service.
• Receive, respond and action requests for Smart Service stakeholders and customers, using multiple channels and resources, to ensure timely and accurate service delivery while maintaining compliance with quality and service standards guidelines.
• Deliver quality customer service in line with first call resolution, control and adherence policies , in order to deliver cost effective service delivery for Smart Service stakeholders.
• Trained in : SES Emergency procedures in Responding to and assisting in Recovery applications .
• Births Deaths and marriages
• Department of Communities
• Department of Transport and Main Roads
• Seniors Cards
• Department of Education
• Waste Levy Managment
• Grants
• Technical support for My Gov and Q Gov
• Fairplay Vouchers
• Department of Communites
• Disability and Seniors
• Womens Info Link
• Non urgent QAS and QFES queries
• First Aid booking
• SYSTEMS
• PAPI - PAY SAFE
• WORKSPACE
• MICROSOFT OFFICE
• CHIP
• EXCEL
• SES REQUESTS
• FIRST AID BOOKINGS
• TRANSPORT AND MAIN ROADS
• DEPARTMENT OF COMMUNITIES

• Answering calls relating to the Ipswich Mayor Election on 19th of
• August 2017. Postal vote enquiries, electoral role checks.
• Polling booth queries and candidate enquiries.
• Transferring inbound calls to relevant departments via phone directory.

Taking votes from general public on election day using good customer service skills. Ensuring correct data entry in a timely manner. Assisted in the final count and adhered to all security procedures. Assisted in packing up .

Relay Officer and Captionist

Concentrix - National Relay Service - Edward Street , Brisbane CBD QLD

• Relaying phone calls for the deaf, speech impaired and communication impaired community of Australia.
• To Accurately relay the content of the inbound caller communications to call outbound and attend to inbound callers ringing outbound callers. Using text to speech communication relay -system equipment and contribute effectively across the range of activities for the provision of the National Relay Service
• Relaying emergency 106 calls to Emergency Services
• Relaying assisting speech and vision impaired callers
• Captionist - translating voice to text communication

Achieved very high KPI'S - During the course of my employment I have achieved 100% regular Kpi's the lowest if have achieved is 95% on 2 calls - still achieved pass rate.

Systems used

• Dragon
• Avaya
• Omni
• Microsoft office
• Concentrix University
• Time target
• Nice

Typing speed 70 wpm 98% accuracy

Answering calls regarding emergency response calls for Cyclone Debbie.