Michelle Anderson
Warrnambool,VIC
Summary
Dedicated professional with strong multitasking, organization, and problem-solving skills developed through managing a busy household. Highly motivated to contribute to team success and committed to delivering excellence in all tasks. Proven ability to adapt quickly, master new skills, and provide exceptional customer service. Seeking entry-level opportunities to leverage time management and organizational skills for company growth.
Overview
13
13
years of professional experience
Work History
Stay at Home Mum
Stay at Home Mum
, Australia
09.2004 - 01.2012
- Proficient in conflict resolution and negotiation with children
- Skilled in budgeting and resource allocation for family needs
- Strong communication skills developed through family interactions
- Proven ability to lead and motivate children towards goals
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Stocktake
Progress
Adelaide, South Australia
06.2008 - 09.2009
- Streamlined inventory processes, boosting efficiency by 30%.
- Trained team members on best practices, improving overall performance.
- Enhanced customer satisfaction by ensuring product availability.
- Drove cost savings of 15% through effective inventory management.
- Conducted accurate inventory counts for retail stock across multiple locations.
- Managed stock organization and placement within warehouse and storage areas.
- Utilized handheld scanners to track and document inventory movements effectively.
- Collaborated with team members to maintain optimal stock levels at all times.
- Assisted in training new staff on inventory management procedures and safety protocols.
- Reported discrepancies in stock levels to management for timely resolution.
- Implemented improved storage solutions to enhance accessibility of products.
- Ensured compliance with company policies during stock taking activities consistently.
- Verified stock counts against digital data.
- Organized and tracked items in the system using barcodes and scanners.
- Reported any damaged or expired goods to management.
- Maintained accurate records of stock levels and movements.
- Performed physical inventory audits to identify discrepancies in stock levels.
- Ensured products are stored safely and securely within the warehouse.
- Investigated causes of shortages or overages in stock levels.
- Adhered to company policies related to inventory control procedures.
- Checked incoming shipments against purchase orders for accuracy prior to accepting them into the warehouse.
- Conducted monthly cycle counts to ensure accuracy of inventory records.
- Monitored trends in supply chain activities such as order processing times, delivery timeframes and back orders.
- Managed the ordering, receiving, storing, issuing, counting and disposing of all stocks.
- Created reports on stock movements, discrepancies and adjustments.
- Updated inventory databases with new information from daily transactions.
- Analyzed current systems for efficiency improvements in stocktaking processes.
- Liaised with suppliers regarding product availability and pricing information.
- Identified errors in shipping documents and updated accordingly.
- Provided support during annual physical inventory count process.
- Developed processes for efficient stocktaking operations.
- Lifted materials of varied weights on regular basis.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Updated product labels to reflect accurate pricing.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Coordinated with management to identify and resolve inventory discrepancies.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Traced missing material and shipments through vendor and customer communications.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Computed shipping, storage or demurrage charges using computer or price list.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
Cashier
Foodland
Seaford , South Australia
04.1999 - 04.2000
- Serving customers
- Bagging groceries
- Processed customer transactions efficiently at the checkout counter.
- Maintained accurate cash drawer and balanced register daily.
- Assisted customers with inquiries and provided product recommendations.
- Handled returns and exchanges according to store policy.
- Collaborated with team members to ensure smooth store operations.
- Stocked shelves and organized merchandise for easy access.
- Managed customer loyalty program participation and promotions.
- Ensured cleanliness and organization of the checkout area regularly.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Used suggestive selling techniques to promote add-on sales.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Resolved customer complaints professionally in accordance with company policy.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
Reynella East High School
Reynella East12.2000
Skills
- Typing, operating systems
- Time Management
- Efficient
- Problem solver
- Friendly
- Inventory management
- Customer service
- Team building
- Budget management
- Conflict resolution
- Process improvement
- Training and development
- Resource allocation
- Data entry
- Stock organization
- Supplier communication
- Sales transactions
- Attention to detail
- Effective communication
- Problem solving
- Networking
- Team management
- Multitasking Abilities
- Organization and time management
- Communication
- Planning
- Verbal communication
- Good Telephone Etiquette
- Active listening
- Excellent communication
- [Type] Software Proficiency
- Collaboration
Languages
English
Timeline
Stocktake
Progress
06.2008 - 09.2009
Stay at Home Mum
Stay at Home Mum
09.2004 - 01.2012
Cashier
Foodland
04.1999 - 04.2000
Reynella East High School