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Michelle Andrews
CABOOLTURE SOUTH,QLD
Summary
Dynamic Retail Store Manager with a proven track record at Best & Less PTY LTD, excelling in customer service and team leadership. Enhanced product visibility through strategic merchandising and reduced shrinkage by analyzing sales trends. Highly motivated and dependable, fostering a high-performance team environment while driving customer loyalty through targeted promotions.
Overview
25
25
years of professional experience
Work History
Retail Store Manager
Best & Less PTY LTD
08.2013 - Current
- Led daily store operations, ensuring optimal customer service and efficient workflow.
- Developed and implemented strategic merchandising plans to enhance product visibility.
- Trained and mentored staff, fostering a high-performance team environment.
- Analyzed sales trends to optimize inventory management and reduce shrinkage.
- Met Daily,Weekly,Monthly and Yearly KPI's
- Enhanced customer loyalty through targeted promotions and community engagement initiatives.
- Streamlined employee scheduling to improve labor cost efficiency while maintaining service standards.
Room Attendant
Mudgee Motor Inn
10.2010 - 11.2012
- Maintained cleanliness and organization of guest rooms to ensure high standards of hygiene.
- Conducted inventory checks and restocked supplies efficiently to meet operational needs.
- Collaborated with housekeeping team to optimize workflow and improve service delivery.
- Ensured compliance with safety protocols and hotel policies during daily operations.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Salesperson
Mary Kay
01.2009 - 03.2012
- Developed strong client relationships through personalized consultations and product demonstrations.
- Managed inventory and ensured accurate product availability for timely customer service.
- Conducted training sessions for new team members on sales techniques and product knowledge.
- Analyzed customer feedback to refine sales strategies and enhance client satisfaction.
- Led workshops on skincare education, driving customer engagement and loyalty within the community.
Farm Hand
Hope Royal Cottage
02.2001 - 03.2010
- Operated and maintained farm equipment for efficient crop production
- Monitored crop health and implemented pest management strategies
- Managed livestock care, ensuring proper feeding and shelter conditions
- Collaborated with team members to streamline daily operational processes
- Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
- Carried out daily farm tasks such as feeding animals, milking cows, and cleaning pens to ensure animal health and welfare.
Education
First Aid
TAFE NSW
NSW02-2025
Skills
- Customer service
- Strong multitasking skills
- Problem-solving
- Highly motivated
- Decision-making skills
- Dependable and reliable
- Incident reporting
- Team motivation
Interests
Timeline
Retail Store Manager
Best & Less PTY LTD
08.2013 - Current
Room Attendant
Mudgee Motor Inn
10.2010 - 11.2012
Salesperson
Mary Kay
01.2009 - 03.2012
Farm Hand
Hope Royal Cottage
02.2001 - 03.2010
First Aid
TAFE NSW