Michelle Barr
Carlingford,NSW
Summary
Library professional dedicated to providing excellent customer service delivery, both in person or online. Experienced team leader and mentor, with expertise in staff and client training, project management and service improvement delivery. Knowledgeable in both Public and Academic library systems, and an extensive range of resource formats and delivery platforms.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Library Officer
City Of Parramatta Libraries
12.2022 - Current
- Provide excellent customer service in response to client's needs.
- Promote library services, programs and resources and assist clients to access and use these, empowering clients through education and self-service
- Develop and deliver library programs including children's literacy and adult digital literacy training
- Act as Officer in Charge of Library on evening and weekend shifts and as required, including staff mentoring and guidance and building maintenance and safety management.
- Support Team Leaders in daily operational requirements, including collection and asset management, technology and systems support, rostering nd staff support.
- Contribute to ongoing service delivery improvement, through involvement in library projects, and suggesting improvement initiatives and providing constructive feedback.
- Assist with training and site induction for new staff and professional visitors.
- Coordinate library Book Club services
- Support library business operation by managing stationery and officer supply ordering.
- Greeted patrons warmly and offered to assist with issues or needs
- Kept up-to-date records of materials, maintained inventory and corrected cataloging errors
Librarian Collection Development
Macquarie University Library
09.2020 - 12.2022
- Lead library team responsible for providing Interlibrary loans and document delivery and Distance Student loans and digitisation services.
- Participated in project to implement new interlibrary loan management system (RAPIDO), successfully reducing document discovery and delivery time as well as simplifying workflows and reducing need for manual handling tasks.
- Coordinated library digitisation services across all library departments when demand for digital resources increased due to a greater reliance on online resources during COVID pandemic.
- Developed procedural documents to support staff use of new ILL systems.
- Provided staff training in interlibrary loan system and workflow, both in person and over Zoom.
Library Officer
Macquarie University Library
01.2013 - 09.2020
- Responded to numerous reference calls daily, helping patrons with specific information needs, both in person, over the phone and via LibChat and Lib Answers online enquiry systems
- Assisted Team Leader in the development of the Library Online Enquiries Services Program using Lib Answers and LibChat, including creating FAQs and and a database of canned responses to help system operators provide accurate and consistent replies.
- Provided staff training in enquiry services
- Developed online training materials for both staff and clients.
- Processed interlibrary loans and digitisation requests.
- Worked with student services team and teaching staff staff to promote library services to students and enable development of lifelong research skills.
Shift Leader
Macquarie University Library
03.2018 - 03.2020
- Supervised and supported library staff in delivery of customer service tasks.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Interacted with security and building management teams to ensure that library facilities were safe, accessible and functioning at optimum service levels.
- Provided library staff training and ongoing mentoring and support.
- Acted as Building Safely Warden in emergency situations.
Service Coordinator and Team Leader - Acting
Macquarie University Library
04.2017 - 12.2017
- Lead a team of 3 full-time Library Officers, 15 Casual Library Assistants and 3 Casual Librarians.
- Staff leave management and time-sheet approval, recruitment and training.
- Managed library roster for service point staff.
- Managed library staff training and development service, including the creation of training programs and procedural materials.
- Managed public facing library equipment and technology, including PCs, printers, lap-tops and iPads for loan, Virtual Reality equipment and 3D printers.
- Involvement in library projects including the implementation of a new campus wide printing system, the instalment of a new self-service lap-top loan kiosk, and the development of a 3D Printing and Virtual Reality service.
- Supervised and supported library staff in delivery of customer service tasks.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Interacted with security and building management teams to ensure that library facilities were safe, accessible and functioning at optimum service levels.
- Worked with other library team leaders in initiate library service improvements and ensure that staff were trained to deliver new service outcomes.
- Acted as Building Safely Warden in emergency situations.
Education
Graduate Certificate - Museum Studies
University of Sydney
Sydney, NSW04.1994
Bachelor of Arts - Archaeological Studies
University of Sydney
Sydney, NSW04.1991
Skills
- Team management
- Project work
- Staff training
- Group instruction
- Public speaking
- Reader advisory services
- Customer service
- Knowledge of Library Management Systems
- Experience of HR Management Systems
- Information technology
- Rostering
- Microsoft Office suite of programs
Awards
- Macquarie University Library Rewards & Recognition 2017 - Team Award - for Rostering, Training & Equipment Team (Team Leader)
- Macquarie University Library Rewards & Recognition 2016 - Quiet Achiever Award for exceeding expectations
- Macquarie University Vice-Chancellor's Excellence Award for Professional Staff 2015 - Innovation and Process Improvement Award - Library RIE Team
- Macquarie University Library Rewards & Recognition 2013 - Extra Mile Award - Library Services Team
Certification
- NSW Driver Licence No: 11543616 expiry date: 30/10/2027
- Working with Children Check No:WWC2548279E expiry date: 02/11/2027
Timeline
Senior Library Officer
City Of Parramatta Libraries
12.2022 - Current
Librarian Collection Development
Macquarie University Library
09.2020 - 12.2022
Shift Leader
Macquarie University Library
03.2018 - 03.2020
Service Coordinator and Team Leader - Acting
Macquarie University Library
04.2017 - 12.2017
Library Officer
Macquarie University Library
01.2013 - 09.2020
Graduate Certificate - Museum Studies
University of Sydney
Bachelor of Arts - Archaeological Studies
University of Sydney
- NSW Driver Licence No: 11543616 expiry date: 30/10/2027
- Working with Children Check No:WWC2548279E expiry date: 02/11/2027
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