Michelle Barr
Carlingford,NSW
Summary
Library professional dedicated to providing excellent customer service delivery, both in person and online. Experienced team leader and mentor, with expertise in staff and client training, project management and service improvement delivery. Knowledgeable in both Public and Academic library systems, and an extensive range of resource formats and delivery platforms.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Leader
City Of Parramatta Libraries
03.2024 - Current
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Built strong relationships with customers through positive attitude and attentive response.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Coach and lead team members to provide exceptional customer service
- Coordinate & deliver community-focussed programs
- Manage physical resources and the environment to provide welcoming and attractive spaces for our library users
- Work closely with other Branch Team Leaders and other library teams to Supervise and coach relevant staff, liaise with other information and library staff
Senior Library Officer
City Of Parramatta Libraries
12.2022 - Current
- Provide excellent customer service in response to client's needs.
- Promote library services, programs and resources and assist clients to access and use these, empowering clients through education and self-service.
- Develop and deliver library programs including children's literacy and adult digital literacy training.
- Act as Officer in Charge of Library on evening and weekend shifts and as required, including staff mentoring and guidance and building maintenance and safety management.
- Support Team Leaders in daily operational requirements, including collection and asset management, technology and systems support, rostering and staff support.
- Contribute to ongoing service delivery improvement, through involvement in library projects, and suggesting improvement initiatives and providing constructive feedback.
- Assist with training and site induction for new staff and professional visitors.
- Coordinate library Book Club services.
- Support library business operation by managing stationery and office supply ordering.
- Greeted patrons warmly and offered to assist with issues or needs.
- Kept up-to-date records of materials, maintained inventory and corrected cataloging errors
Branch Leader - Ermington Library
City Of Parramatta Libraries
10.2023 - 11.2023
- Managed daily branch operations to ensure smooth functioning of all aspects including teller services, lending, and account management.
- Mentored employees towards professional development by creating tailored career plans based on individual goals aligned with organizational objectives.
- Promoted a positive work environment by addressing employee concerns promptly and fostering open lines of communication between staff members at all levels of the organization.
- Implemented targeted marketing campaigns to attract new customers and expand market share within the community.
- Maximized branch profitability with a focus on revenue growth, cost control, and risk management.
Librarian Collection Development
Macquarie University Library
09.2020 - 12.2022
- Lead library team responsible for providing Interlibrary loans, Distance Student loans and digitisation services.
- Participated in project to implement new interlibrary loan management system (RAPIDO), successfully reducing document discovery and delivery time as well as simplifying workflows and reducing need for manual handling tasks.
- Coordinated library digitisation services across all library departments when demand for digital resources increased due to a greater reliance on online resources during COVID pandemic.
- Developed procedural documents to support staff use of new ILL systems.
- Provided staff training in interlibrary loan system and workflow, both in person and over Zoom.
Library Officer
Macquarie University Library
01.2013 - 09.2020
- Responded to numerous reference calls daily, helping patrons with specific information needs, both in person, over phone and via LibChat and Lib Answers online enquiry systems
- Assisted Team Leader in development of Library Online Enquiries Services Program using Lib Answers and LibChat, including creating FAQs and database of canned responses to help system operators provide accurate and consistent replies.
- Provided staff training in enquiry services.
- Developed online training materials for both staff and clients.
- Processed interlibrary loans and digitisation requests.
- Worked with student services team and teaching staff to promote library services to students and enable development of lifelong research skills.
Shift Leader
Macquarie University Library
01.2018 - 03.2020
- Supervised and supported library staff in delivery of customer service tasks.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Interacted with security and building management teams to ensure that library facilities were safe, accessible and functioning at optimum service levels.
- Provided library staff training and ongoing mentoring and support.
- Acted as Building Safely Warden in emergency situations.
Service Coordinator and Team Leader - Acting
Macquarie University Library
07.2017 - 12.2017
- Lead team of 3 full-time Library Officers, 15 Casual Library Assistants and 3 Casual Librarians.
- Staff leave management and time-sheet approval, recruitment and training.
- Managed library roster for service point staff.
- Managed library staff training and development service, including creation of training programs and procedural materials.
- Managed public facing library equipment and technology, including PCs, printers, lap-tops and iPads for loan, Virtual Reality equipment and 3D printers.
- Involvement in library projects including implementation of new campus wide printing system, installation of new self-service laptop loan kiosk, and development of 3D Printing and Virtual Reality service.
- Supervised and supported library staff in delivery of customer service tasks.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Interacted with security and building management teams to ensure that library facilities were safe, accessible and functioning at optimum service levels.
- Worked with other library team leaders to initiate library service improvements and ensure that staff were trained to deliver new service outcomes.
- Acted as Building Safely Warden in emergency situations.
Education
Graduate Diploma - Museum Studies
University of Sydney
04.1994
Bachelor of Arts - Archaeological Studies
University of Sydney
04.1991
Skills
- Team leadership
- Project management
- Staff training
- Public speaking
- Customer service
- Written and verbal communications
- Organisation and time management
- Reader advisory services
- Rostering
- Information technology
- Proficiency in Microsoft Office programs
- Proficiency in library management systems
- Inter-library loans
- Knowledge of HR Management Systems
Certification
- NSW Driver Licence No: 11543616 expiry date: 30/10/2027
- Working with Children Check No:WWC2548279E expiry date: 02/11/2027
Referees
Neera Sahni
Customer Experience Manager – Parramatta Library @ Phive
City of Parramatta Libraries, Community & Culture
City of Parramatta Council
T: 02 8839 3323 M: 0437 275 543
Email: nsahni@cityofparramatta.nsw.gov.au
Gargi Mallik
Branch Librarian – Parramatta Library@ Phive
City of Parramatta Libraries, Community & Culture
City of Parramatta Council
T: 9806 5592
Email: gmallik@cityofparramatta.nsw.gov.au
Timeline
Team Leader
City Of Parramatta Libraries
03.2024 - Current
Branch Leader - Ermington Library
City Of Parramatta Libraries
10.2023 - 11.2023
Senior Library Officer
City Of Parramatta Libraries
12.2022 - Current
Librarian Collection Development
Macquarie University Library
09.2020 - 12.2022
Shift Leader
Macquarie University Library
01.2018 - 03.2020
Service Coordinator and Team Leader - Acting
Macquarie University Library
07.2017 - 12.2017
Library Officer
Macquarie University Library
01.2013 - 09.2020
Graduate Diploma - Museum Studies
University of Sydney
Bachelor of Arts - Archaeological Studies
University of Sydney
- NSW Driver Licence No: 11543616 expiry date: 30/10/2027
- Working with Children Check No:WWC2548279E expiry date: 02/11/2027
Similar Profiles
Michelle BarrMichelle Barr
Senior Library Officer at City Of Parramatta LibrariesSenior Library Officer at City Of Parramatta Libraries
Linda LillLinda Lill
Library Officer at City of South Perth LibrariesLibrary Officer at City of South Perth Libraries
Jennifer WhittleJennifer Whittle
Home Library Officer at Logan City Council LibrariesHome Library Officer at Logan City Council Libraries