MICHELLE BATES
VARSITY LAKES
Summary
Experienced in delivering premium customer service. Dedicated team player who thrives in fast-paced environments. Accustomed to demanding work with minimal downtime, excelling at problem-solving and providing top-notch service. Excellent interpersonal and time management skills, adept at building strong customer relationships and ensuring satisfaction.
Overview
23
23
years of professional experience
Work History
Premium Guest Services Host
The Star Gold Coast
06.2024 - Current
- Star Club membership sign-ups
- Participated in training programs to enhance product knowledge and customer service skills.
- Following procedures and policies in line with the business
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitor guest and guest access and dress code in the VIP/Premium areas
- Greet and assist guests in the VIP/Premium rooms regarding all membership enquires and promotions
- Assist with gaming promotions and assist with guest gift days and perform scrutineer responsibilities for gaming promotions
Sales Associate
Makin Mattresses
01.2023 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Food and Beverage and Fine Dining Restaurant Captain
The Star Gold Coast
10.2019 - 04.2022
- The Sovereign Premium Gaming room as a bar tender and recently got promoted to a Captain in the Fine Dining Restaurant
- Assisting staff where needed during service
- Enhanced team efficiency, leading daily pre-shift briefings and resolving staff concerns.
- Developed rapport with guests to ensure memorable dining experiences.
- Maintained accurate records of reservations to coordinate seating arrangements.
- A server on days I am not a captain
- Improved dining experience by overseeing table arrangements and guest seating.
- Coordinated with kitchen staff to ensure timely meal delivery and customer satisfaction.
Supervisor in Gold Class
Event Cinemas - Coomera and Robina
09.2018 - 10.2020
- Cash handling
- Service and preparation of drinks
- Marketing and event set-up
- Food service
- Kitchen duties
- Liasing with the guests
- Running of the shift
- Following procedures and protocols
- Reporting to management
Retail - Sales Associate
Strandbags
10.2016 - 10.2018
- Store Visual Merchandising
- Stock Control
- Extensive Store Product Knowledge
- Sales generating by achieving individual sales target consistently and proficiently at every opportunity
- Individual KPI's maximised
- Team challenges for special product launches
- Implementing the standard 7 Step Sales process for the company to meet customer's needs and wants to provide exceptional service
- Following standard protocol and procedures to handle customer complaints or repairs in a professional manner
- Assisting other staff where needed to also provide the same level of service
- Professional standards reflected through grooming and company dress code at work and out of work
- Signing up customers to our rewards programming and selling the benefits of customer loyalty
Cashier and Food and Beverage Attendant
Zen Catering Commonwealth Games
03.2018 - 04.2018
- Food and beverage service throughout the games
- Cashier service in a timely and accurate manner
- Daily stocktake
- Assisting the supervisors with the replenishment of stock throughout shift
- Following Food Handling protocols and rotation of stock
- 100% Customer Focus
- Packing up at the completion of the games
Real Estate- Sales Associate
Linda Stanton Realty
02.2016 - 09.2016
- Prospecting for listings
- Liaising with vendors and buyers
- Open House Inspections
- Buyer follow-ups
- Building inspections and arranging photos for the property
- Staging of property
- Writing advertisements for listings
- Maintaining the CRM
- Reporting to manager and assisting with other duties to ensure the smooth running of the business
Personal Driver/Taxi
Uber Australia
02.2015 - 02.2016
- Providing transport to locals and interstate people
- Courier for local businesses
Administration Assistant
Elite Traffic Services
09.2009 - 07.2010
- Liaising with clients, suppliers and contractors
- Filing and typing documents
- Data entry and invoicing
- Complaint Handling
- Customer Service
- Correspondence through email
- Reception Maintenance
Waitress
Fratelli Fresh/Café Sydney
08.2008 - 07.2009
- Greet and seat customers
- Cashier
- Food and Beverage service
- Food Menu knowledge
- Wine Appreciation and regular customer service workshops
Receptionist/ Personal Assistant
J G Equity Investments
02.2002 - 06.2008
- Running errands
- Paying bills
- Registration
- Car Hire
- Travel arrangements
- Data entry
- Filing
- Screening phone calls, handling enquires and requests
- Managing his personal diary
Education
Responsible Service of Alcohol (RSA) -
Galaxy Training
03.2018
Business Cert 3 -
BNIT TAFE
01.2014
Real Estate Salesperson Certificate -
REIQ
01.2014
Certificate 3 & 4 Fitness -
Fia Fitnation Brisbane
12.2013
Skills
- Guest relations
- Event promotion
- Adaptability
- Role Adaptability
- Service orientation
- Event Venue Coordination
- Customer Service Excellence
- Communication skills
- Customer interaction
- Multitasking abilities
- Attention to detail
- Client engagement
- Social media engagement
Timeline
Premium Guest Services Host
The Star Gold Coast
06.2024 - Current
Sales Associate
Makin Mattresses
01.2023 - 05.2024
Food and Beverage and Fine Dining Restaurant Captain
The Star Gold Coast
10.2019 - 04.2022
Supervisor in Gold Class
Event Cinemas - Coomera and Robina
09.2018 - 10.2020
Cashier and Food and Beverage Attendant
Zen Catering Commonwealth Games
03.2018 - 04.2018
Retail - Sales Associate
Strandbags
10.2016 - 10.2018
Real Estate- Sales Associate
Linda Stanton Realty
02.2016 - 09.2016
Personal Driver/Taxi
Uber Australia
02.2015 - 02.2016
Administration Assistant
Elite Traffic Services
09.2009 - 07.2010
Waitress
Fratelli Fresh/Café Sydney
08.2008 - 07.2009
Receptionist/ Personal Assistant
J G Equity Investments
02.2002 - 06.2008
Business Cert 3 -
BNIT TAFE
Real Estate Salesperson Certificate -
REIQ
Certificate 3 & 4 Fitness -
Fia Fitnation Brisbane
Responsible Service of Alcohol (RSA) -
Galaxy Training
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