MICHELLE BENNETT
Ryde
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
31
31
years of professional experience
Work History
01.2010
- Certificate 3 in Customer Contact
- Deliver and monitor a service to customers, Organise personal work priorites and development, Work effectively with others, Apply knowledge of OHS legislation in the workplace, Use multiple information systems, Develop product knowledge, Process customer complaints, Manage personal stresss in the workplace, Work effectively in a contact centre, Show leadership in the workplace, Promote innovation in a team environment, Operate a personal computer.
Interviewer
Mossfree Aust. Pty. Ltd
01.1995
customer service
Woolworths Online Sydney
01.2017 - Current
- For inbound customer enquiries, resolving disputes, responding to emails from internal and external clients
- Adhering to PCI policy and security requirements.
Customer Service/Call Centre Inbound
Salmat Coles Online Melbourne
01.2013 - 01.2017
- Providing customer service for inbound customer enquiries, resolving disputes, responding to emails from internal and external clients
- Adhering to PCI policy and security requirements.
Customer service/Call Centre Inbound
Salmat Melbourne
01.2012 - 01.2013
- Foxtel
- Providing customer service and handling enquiries for Foxtel customers, resolving disputes and providing additional benefits to suit customer needs.
Customer Service/Call Centre Inbound
Aegis Melbourne
01.2011 - 01.2011
- Telstra Universal
- Providing customer service for inbound Telstra customers, assisting with billing enquiries, resolving disputes, upselling and cross selling of Telstra products as well as providing SME support for new consultants.
Customer service/Call Centre Inbound
Salmat – Telstra BigPond Sydney
01.2009 - 01.2011
- Handling incoming calls from existing customers and assisting them with their enquiries
- Cross-selling and up selling on all incoming calls
- Resolving disputes.
Clerk
Defence
01.1996 - 01.2004
- Data entry, correspondence, telephone enquiries
Skills
- And Abilities:
- 18 years office administration experience
- Customer Assistance
- 10 years Call centre experience
- Intermediate knowledge of MS Office 2013
- Able to work unsupervised
- Able to work under pressure
- Self motivated
- WOW COMPUTING
- MS Office 365, Office, Excel, Word, PowerPoint and Outlook
Accomplishments
- THE SECURITY INDUSTRY TRAINING ACADEMY PTY LTD
- Completed a Private Investigators Course
- Covering Criminal and Civil Investigative Skills.ST
- GEORGE TAFE, Kogarah
- Certificate in Tertiary Preparation.CAREERS ADVANCEMENT COLLEGE, Sutherland (6 week course)
- ATS Clerical Preparation
- Subjects:
- Basic Keyboarding
- Introduction to Bookkeeping
- Office Procedures
- Introduction to Computer (DOS, WordPerfect, Attaché)
- Customer LiaisonST.GEORGE TAFE, Kogarah
- Completed General Education Certificate.1987:CARINGBAH HIGH SCHOOL
- Completed to Year 9.
Timeline
customer service
Woolworths Online Sydney
01.2017 - Current
Customer Service/Call Centre Inbound
Salmat Coles Online Melbourne
01.2013 - 01.2017
Customer service/Call Centre Inbound
Salmat Melbourne
01.2012 - 01.2013
Customer Service/Call Centre Inbound
Aegis Melbourne
01.2011 - 01.2011
01.2010
Customer service/Call Centre Inbound
Salmat – Telstra BigPond Sydney
01.2009 - 01.2011
Clerk
Defence
01.1996 - 01.2004
Interviewer
Mossfree Aust. Pty. Ltd
01.1995
References
REFEREES: Jaymie Williams Team Leader Woolworths Online (02) 8885 0000 jwilliams7@woolworths.com.au Angela Schasser Team leader Big W Online - 0424037259 Rose Lilo Team Leader Woolworths – Woolworths Online 0423814918 Chris Warren Team Leader Salmat – Coles Online Campaign 0432726456 Liam Morris Team Leader Salmat – Coles Online Campaign 0429656598 Quyen Nguyen Team Leader Aegis – Telstra Universal Campaign 0434061276