National Disability Insurance Scheme and Mental Health Quality Coordinator
Latrobe Regional Health
01.2022 - Current
Monitor Quality, Risk and Safety of all Mental Health inpatient units and Community Mental Health sites including 2 x NDIS service providers
In Depth Case Reviews, Statutory Duty of Candour, Serious Adverse Patient Safety Events and Sentinel event review panel member
Monitor audit schedule, undertake and recommend audits
Policy Development
Lead on NDIS external audit for LRH Service Provider areas – Macalister Aged Care and Prosthetics and Orthotics
Implementation lead on Aged Care Act roll out
Assisted with Mental Health and Wellbeing Act 2022 rollout
Active contributor to numerous internal meetings – Mental Health Clinical Quality and Safety committee, Comprehensive Care Committee, Aged Care Quality Meeting, Aged Care Continuous Quality Improvement Committee, Governance and Mental Health huddle, Community Rehabilitation Care Unit Model of Care huddle
Social Work Manager
Latrobe Regional Health
01.2018 - 01.2022
Managed 13.5 EFT Social Work team
Clinical Caseload – Maternity and Paediatric units and Gippsland Cancer Care Centre
Monthly Reports and business cases
Policy Development
Family Violence lead for LRH – staff support role
Active contributed to the MARAM alignment committee, NDIS Committee Chair, Partnering with Consumers Co-facilitator Chair
Recruitment – all aspects of
Facilitated Student Placements
Facilitated staff ward/unit rotations
Staff Supervision, including Informal Supervision and Mentoring
Social Work Manager at inception of and during Covid Pandemic
Revised Social Work operations for equity and capacity building
Senior Social Worker
Latrobe Regional Health
01.2014 - 01.2018
Victorian Paediatric Rehabilitation Service Social Worker
Maternity and Paediatric units Social Worker
Social Work cover - Various Wards and Outreach programs including Emergency Department, Medical and Surgical Wards, Inpatient mental Health Ward, Community Rehabilitation Service (Education and Groupwork)
Student Supervision
Staff Supervision
Made application to and attended Victorian Civil and Tribunal Hearings
Liaised with Child Protection including notifications, updating the High Risk Infant Register, attending monthly child protection meetings, facilitating Child Protection interventions and planned responses (at times with police intervention) on maternity and paediatric units.
Acting Management Coverage during Manager leave.
Carer Support Coordinator
Latrobe Community Health Service (LCHS)
01.2013 - 01.2014
Carer Support Assessment
Therapeutic Support and Interventions
Carer Respite for Young Carers and Adult Carers
Facilitated facility-based respite, day events (with respite included) and education events for carers
Facilitated LCHS community expo’s to promote Carer Support Services within the community
Social Work Student Liaison Officer
Michelle’s Consultancy Service
01.2012 - 01.2014
Company Overview: Private business - Trading as ‘Michelle’s Social Work Consultancy’ ABN - 60 545 455 790
RMIT University, Monash University, Deakin University Private contracts
Private business - Trading as ‘Michelle’s Social Work Consultancy’ ABN - 60 545 455 790
Interprofessional Clinical Educator
Monash University Rural and Indigenous Health
01.2012 - 01.2013
(In conjunction with P/T case management at LCHS)
Gippsland Wide (5 Regional Partnership sites)
Case Manager
Latrobe Community Health Service
01.2010 - 01.2013
Aged Care, Disability and Chronic Illness
Victorian Certificate of Applied Learning (VCAL) Co-ordination
South Gippsland Specialist School
Leongatha
01.2009 - 12.2009
Careers and Transition Planner
Work Experience Coordinator and Education Support
Individualised Support Coordinator
Yooralla
Leongatha
01.2006 - 01.2009
Information Assessment and Planning Team
Disability Accommodation Within Neighbourhoods (DAWN) Project Coordinator
Mentoring Program Coordinator
Family Options Case Manager (including comprehensive assessment of potential Foster Carers and presentation of assessments and recommendations to departmental panel (formerly Dept.of Human Services)
Supervision of Disability Support Workers and Disability Support Worker
Disability Accommodation Within Neighborhoods (DAWN) Project Coordinator
South Gippsland Shire Council
01.2005 - 01.2006
Futures for Young Adults (FFYA) Transition Planner
Department of Human Services, Disability Services
Warragul/Traralgon
01.2003 - 01.2005
Case Manager – Disability Services
Education
Double Diploma - Auditing and Business Auditing
08.2025
Post Graduate Diploma - BioMedSci
Monash University of Rural and Indigenous Health
01.2013
Phd Candidate (Deferred) -
Monash University of Rural And Indigenous Health
08-2013
Bachelor of Social Work -
Deakin University
01.2004
Certificate 1V - Assessment and Training
Certificate 111 - Course in Education
Skills
Complex Problem-solving
Case management
Report writing
Risk management
Critical thinking skills
Training coordination
Audit compliance
Continuous improvement
Professional Development
Assessing High Risk Families
Excellence in Customer Service
Support Needs Assessment Training
Youth Mental Aid First Aid Course
Case Planning Workshop 1 and 2 (RMIT)
Koori Cultural Awareness Training
Aboriginal Cultural Safety Certificate (Rumuhyack, Morwell)
Communication and Interpersonal Skills
Creating Personalised Lifestyles
Service Coordination
Establish and Manage Effective Workplace Relations
Support and Choice Facilitator
Leadership Program - Australian Association of Social Workers (AASW) Health Directors Group
Institute for Healthcare Improvement – (Current Student 2019)
Student Supervision Training Program (Basic and Advanced)
Professional Supervision (Monash University)
Privacy and Health Records
Research Methods for Health Care Professionals
Fundamentals of Statistics
Hand Hygiene
Occupational, Health and Safety (OHS) training
Acquired Brain Injury and Other Drugs
Provide Basic Emergency Life support (accredited)
Workplace First Aid Level 2 (accredited requires updating)
Certificate II in Information Technology (accredited - Operate a spreadsheet application)
Manual Handling
Medication Training
Personal Support and Hardships Grants
Eliminate Workplace Bullying
Working with Auslan Interpreters
References
Kylie Osborne, General Manager Quality and Innovation, LRH
Heidi Knott, Senior Quality and Safety Lead, Quality and Innovation, LRH
Riju Philp, Acting General Manager Mental Health Acute Bed Based Services, LRH
Emily Tuck, Nurse Unit Manager, Macalister Unit
Timeline
National Disability Insurance Scheme and Mental Health Quality Coordinator
Latrobe Regional Health
01.2022 - Current
Social Work Manager
Latrobe Regional Health
01.2018 - 01.2022
Senior Social Worker
Latrobe Regional Health
01.2014 - 01.2018
Carer Support Coordinator
Latrobe Community Health Service (LCHS)
01.2013 - 01.2014
Social Work Student Liaison Officer
Michelle’s Consultancy Service
01.2012 - 01.2014
Interprofessional Clinical Educator
Monash University Rural and Indigenous Health
01.2012 - 01.2013
Case Manager
Latrobe Community Health Service
01.2010 - 01.2013
Victorian Certificate of Applied Learning (VCAL) Co-ordination
South Gippsland Specialist School
01.2009 - 12.2009
Individualised Support Coordinator
Yooralla
01.2006 - 01.2009
Disability Accommodation Within Neighborhoods (DAWN) Project Coordinator
South Gippsland Shire Council
01.2005 - 01.2006
Futures for Young Adults (FFYA) Transition Planner
Emergency Department Clerical Services Officer at Latrobe Regional Health (LRH)Emergency Department Clerical Services Officer at Latrobe Regional Health (LRH)
Hospital based aged care and older adult mental health at Latrobe Regional healthHospital based aged care and older adult mental health at Latrobe Regional health