Michelle Cabilovski
Darch WA,Australia
Summary
Dedicated Team Leader experienced in aged care. Fostered a positive workplace culture through approachable and hands-on leadership, ensuring staff felt valued and supported. Thrived in dynamic environments by addressing daily challenges, promoting team development, and delivering high standards of client care.
Overview
4
4
years of professional experience
Work History
Team Leader
Amana Living
perth, wa
08.2023 - Current
- Provided day-to-day support, mentoring, and coaching to Community Support Workers, enhancing their confidence and skills in delivering care.
- Role modelling and mentoring CSWs to deliver person-centered care.
- Conducted on-site visits to provide hands-on coaching to Community Support Workers in the field.
- Maintained regular communication with CSWs via phone and in-person to deliver timely support and constructive feedback.
- Conducted regular 1:1 meetings with CSWs to develop their roles and ensure alignment with Amana Living's vision, mission, and values, while educating on policy changes and Aged Care legislation updates.
- Provided ongoing support and training, ensuring care delivery is reflecting the Aged Care Act and Quality Standards.
- Facilitated the onboarding and orientation of new CSWs to Home Care, including the issuing of company property and equipment and assisting in the training and support to ensure they have the skills and knowledge to deliver care.
- Managed staff performance and addressed performance issues in collaboration with Human Resources and the Workforce Operations Manager, ensuring accurate documentation and reporting.
Community Support Worker
Amana Living
01.2023 - 08.2023
- Provided community services to clients, escalated issues, and advocated for their needs.
- Provided personal care services to clients, ensuring their comfort and well-being.
- Provided domestic assistance and respite services.
- Transport Service.
- Medication prompting and administration.
- Utilized comcare program for managing client information and tracking service delivery effectively.
- Skin integrity and falls checks.
- Completed Riskman reporting to identify and mitigate risks in client care.
- Developing skills in problem solving, flexibility, teamwork, time management, cultural competence and dealing with difficult situations.
Community Support Worker
Home Instead
10.2022 - 01.2023
- Building rapport and relationships with people with Dementia and Alzheimer's to provide companionship and support.
- Assisted clients in maintaining skills and promoting independence through tailored support.
- Supported clients with personal care to enhance comfort and dignity.
- Assisted clients with timely medication reminders.
- Prepared nutritious meals tailored to client preferences and dietary needs.
- Provided assistance with household tasks and chores.
- Plan activities and outings.
- Facilitate meaningful activities.
Education
Certificate - Palliative Care Education
PEPA Aged Care
WA09-2023
Certificate 3 - Community Support
AMANA LIVING TRAINING INSTITUTE
WA01-2023
DIPLOMA OF BEAUTY THERAPY -
01-2021
Skills
- Customer service excellence
- Staff training techniques
- Time Management
- Team collaboration
- Effective Communication
- Critical Thinking
Timeline
Team Leader
Amana Living
08.2023 - Current
Community Support Worker
Amana Living
01.2023 - 08.2023
Community Support Worker
Home Instead
10.2022 - 01.2023
Certificate - Palliative Care Education
PEPA Aged Care
Certificate 3 - Community Support
AMANA LIVING TRAINING INSTITUTE