Michelle Cassidy
Waikiki,Australia
Summary
Dynamic Service Manager with a proven track record at Woolworths, excelling in customer service management and team leadership. Enhanced operational efficiency through process improvements and staff training, resulting in increased customer satisfaction. Skilled in conflict resolution and workflow management, fostering a motivated team environment while ensuring compliance with safety standards.
Overview
2026
2026
years of professional experience
Work History
Service Manager
Woolworths
Western Australia
2017 - Current
- Oversaw daily operations to ensure customer satisfaction and service excellence.
- Trained and mentored team members on best practices and product knowledge.
- Implemented process improvements to enhance efficiency and reduce wait times.
- Managed inventory levels to optimize stock availability and minimize waste.
- Collaborated with cross-functional teams to drive promotional activities and sales initiatives.
- Analyzed customer feedback to identify areas for service enhancement and implement solutions.
- Developed staff schedules to align with peak service periods and business needs.
- Ensured compliance with health, safety, and operational standards across all service areas.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Managing Owner
TNT Tattooing
Rockingham, WA
2009 - 08.2017
Owner of local tattoo studio.
Managed studio
Managed wages and superannuation
Customer Service Manager
Big W
Spearwood, WA
1996 - 2008
Education
High School Diploma -
East Corrimal High School
Wollongong, NSWSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- Goal oriented
- Workflow management
- Team collaboration and leadership
- Trustworthy and honest
- Employee relations
- Quality assurance
- Workplace safety
- Documentation and reporting
- Office administration
- Employee supervision
- Outgoing and energetic
- Service scheduling
- Staff motivation
- New employee hiring
- Staff management
Timeline
Service Manager
Woolworths
2017 - Current
Managing Owner
TNT Tattooing
2009 - 08.2017
Customer Service Manager
Big W
1996 - 2008
High School Diploma -
East Corrimal High School