Michelle Chokuda
Brisbane,QLD
Summary
Dedicated and adaptable professional with a strong passion for fostering safer and mentally healthier communities in an ever-evolving world. Committed to facilitating continuous improvement and helping individuals make meaningful progress. Thrives in dynamic environments, embraces change, and proactively addresses challenges with creativity and resilience
Overview
11
11
years of professional experience
Work History
People Services Advisor
Hastings Deering
11.2023 - Current
- Facilitate interview bookings, and answer queries regarding People and Culture Services
- Provide high level customer service and candidate recruitment enquiries.
- Coordinate employment offers with management and extended offers to selected candidates.
- Pre-screen candidates prior to sending to Talent Acquisition Partner for consideration.
Student Welfare Advisor
Torrens University Australia
09.2022 - 03.2023
- Provided Support to University Community Members: Supported university community members affected by threatening behaviours, including victims of sexual harassment, sexual assault, and family/intimate partner violence.
- Conducted Investigations and provided Trauma-Informed Responses: Investigated disclosures and reports, collaborating with the Safer Team to provide trauma-informed responses to both staff and student disclosures and reports.
- Safer Communities: Collaborated with Victorian based universities to create RESPECT at Uni week campaign which promoted respect, inclusion and diversity highlighting the importance of respectful communities.
- Established Collaborative Relationships: Cultivated effective working relationships with internal and external agencies to ensure students received comprehensive and appropriate support.
Residential Life Manager (RLM)
UniLodge JCU Halls of Residence
01.2020 - 03.2022
- Talent Management: Oversaw the recruitment, hiring, and training of 36 Residential Advisors annually, providing direct supervision, ongoing development, and continuing education. Provided after-hours support and day-to-day oversight.
- Collaborated as Wellbeing Champion: Collaborated with UniLodge Wellbeing Champions to promote staff health, wellbeing, and safety, by volunteering time and expertise.
- Delivered Pastoral Care and Critical Incident Counselling: Provided pastoral care and critical incident counselling to approximately 600 students, ensuring their emotional well-being as well as managed the under 18 population
- Contributed to Covid Response Team: Collaborated with UniLodge Residential Life Managers Covid Response Team, offering support to fellow RLMs during the pandemic.
- Enhanced Resident Wellbeing: Organized budget-friendly activities to promote residents' physical, mental, and social wellbeing. In addition, developed and improved quarantine protocols during the Covid pandemic to ensure student wellbeing.
- Implemented Support Programs: Successfully introduced two student support programs, collaborating with external stakeholders for enhanced student well-being.
- Recognized for Excellence: Received nominations and awards, including being nominated for UniLodge Residential Life Manager and Program of the Quarter awards.
Townsville Volunteer Team Coordinator
Red Frogs Australia
06.2018 - 03.2020
- Managed Volunteers and College Leaders: Oversaw a team of approximately 60 volunteers and ten college leaders in Townsville.
- Second-in-Charge for North Queensland Red Frogs : Assumed the role of second-in-charge for North Queensland Red Frogs.
- Provided Pastoral Care and Mentoring: Offered pastoral care, mentoring, and social support to college leaders.
- Guided On-Boarding Members and conducted training: Trained, motivated, and facilitated the onboarding process for new team members and ensured ongoing development for the entire team.
- Budget Management and Event Planning: Managed event planning and the team's budget effectively.
- Stakeholder Engagement: Collaborated with various stakeholders, including James Cook University, Townsville Council, Groovin' the Moo musical festival, schoolies, and sporting events.
JCU Student Ambassador
James Cook University
04.2014 - 12.2019
- Engaged with Prospective Students and Parents: Interacted with university visitors, including prospective students and parents, during tours and student visit days, offering insights and addressing inquiries.
- Supported Recruitment Efforts: Assisted potential students in navigating the admissions process, contributing to successful recruitment efforts.
- University Ambassador: Represented the university's interests and values at diverse campus events and activities.
- Cultivated Student Relationships: Developed and nurtured relationships with both current and prospective students to enhance retention rates.
Research Assistant
Queensland Health: Townsville University Hospital
11.2017 - 05.2018
- Participant Recruitment: Successfully recruited participants for the research study.
- Data Collection and Management: Collected and collated research data for the lead researcher, which required attention to detail and organization
- Hands-On Research Experience: Gained valuable practical experience in conducting research, collecting information, managing data, and conducting interviews in real-world settings.
Education
Graduate Certificate - Employment Relations
Griffith University
Brisbane, QLD2023
Bachelor of Arts - Criminology (minor Human Services)
James Cook University
Townsville, QLD2019
Bachelor of Psychology -
James Cook University
Townsville, QLD2019
Mackay State High School
Mackay, QLD2012
Skills
- Teamwork and Collaboration
- Relationship Building
- Case Management
- Problem-solving
- Adaptability
- Recruitment and Interviewing
Timeline
People Services Advisor
Hastings Deering
11.2023 - Current
Student Welfare Advisor
Torrens University Australia
09.2022 - 03.2023
Residential Life Manager (RLM)
UniLodge JCU Halls of Residence
01.2020 - 03.2022
Townsville Volunteer Team Coordinator
Red Frogs Australia
06.2018 - 03.2020
Research Assistant
Queensland Health: Townsville University Hospital
11.2017 - 05.2018
JCU Student Ambassador
James Cook University
04.2014 - 12.2019
Graduate Certificate - Employment Relations
Griffith University
Bachelor of Arts - Criminology (minor Human Services)
James Cook University
Bachelor of Psychology -
James Cook University
Mackay State High School
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