Michelle Dearness
Margate,QLD
Summary
Personable Office Administrator with 10 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. My office manager role is also hybrid and i am the admissions coordinator for 132 residential beds at the present time whilst working at Lodges on George.
Overview
10
10
years of professional experience
Work History
Office Administration Manager
Regis Aged Care
01.2018 - Current
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Enhanced response time to inquiries from clients or stakeholders through close monitoring of email accounts and telephone lines.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Facilitated smooth transitions during periods of change by implementing effective change management strategies tailored to the specific situation at hand.
- Interacted with customers by phone, email, or in-person to provide information.
- Fostered a positive work environment by addressing employee concerns promptly and fairly while maintaining confidentiality when needed.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Conducted performance evaluations for staff members on a regular basis, identifying areas for improvement or advancement opportunities within their roles accordingly.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Maintained immaculate records related to payroll processing thereby ensuring accurate salary disbursements each month.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Administration Support Officer and Payroll Officer
Ozcare
01.2014 - 01.2018
- Supported financial operations by assisting with budgeting, invoicing, and expense tracking tasks.
- Managed incoming correspondence effectively by sorting mail, directing calls, and responding promptly to emails from clients or vendors.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Ensured compliance with company policies and industry regulations by maintaining up-to-date records for audits or inspections purposes.
- Collected, validated, and distributed information to employees.
- Performed wide-ranging administrative, financial and service-related functions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Trained and supervised employees on office policies and procedures.
- Maintained a professional office atmosphere by overseeing inventory, supplies, equipment maintenance, and cleanliness standards.
- Facilitated internal communications between departments to ensure accurate information sharing and collaboration on projects.
- Assisted in employee onboarding processes, contributing to a seamless integration of new hires into the workplace environment.
- Maintained strict confidentiality in handling sensitive company information and documents, ensuring secure storage and disposal procedures.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
Education
Certificate III - Business
TAFE Queensland
Bracken Ridge, QLD01.2014
Skills
- Strategic Planning
- Team Leadership
- Salesforce Management
- Hiring and Training
- Financial Management
- Payroll
- Word Processing
- Customer Engagement
- Onboarding and Orientation
- Payroll Administration
- Billing and coding
- Budget support
Timeline
Office Administration Manager
Regis Aged Care
01.2018 - Current
Administration Support Officer and Payroll Officer
Ozcare
01.2014 - 01.2018
Certificate III - Business
TAFE Queensland
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