Michelle Dizon
Launceston,TAS
Summary
I am a customer service professional, and an accredited support worker who always works with heart and passion. My work experiences taught me perseverance in any circumstances in life. I always take pride in everything I do and believe in maintaining good relationship in everyone will go a long way. I am enthusiastic, adaptable and reliable person.
Overview
14
14
years of professional experience
Work History
Team Member
MacDonalds
08.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Customer Service Representative
Alorica
06.2019 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Customer Frontline Solutions, Inc.
12.2018 - 02.2019
- Was a person responsible for installing and reloading vehicles RFID chips.
Factory Worker
Nissei Kako Co. Ltd
05.2015 - 05.2018
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Carefully packaged finished products and prepared for shipment.
- Operated various types of machinery, including conveyors and packaging equipment, contributing to efficient workflow.
- Performed quality checks on finished products to identify and address discrepancies.
- Assisted in training new employees, providing guidance and sharing knowledge of factory processes.
Sales Associate
Buttons and Bubbles
12.2012 - 04.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Service Crew Member
Goldilocks Bakeshop
05.2012 - 10.2012
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Service Crew Member
Jollibee - SM Molino
06.2011 - 10.2011
- Maintained a clean and organized work environment for improved customer experiences.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
Education
Certificate III - Aged And Disability Support - Individual Support
Avidity Training And Development
George Town, TAS05-2024
High School Diploma -
Bacoor National Highschool Annex
Cavite, Philippines03-2010
No Degree - Basic Computer Training
Informatics Computer Institute
Cavite, Philippines09-2009
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Following instructions
- Cleaning
- Workplace safety
Timeline
Team Member
MacDonalds
08.2023 - Current
Customer Service Representative
Alorica
06.2019 - 02.2022
Customer Service Representative
Customer Frontline Solutions, Inc.
12.2018 - 02.2019
Factory Worker
Nissei Kako Co. Ltd
05.2015 - 05.2018
Sales Associate
Buttons and Bubbles
12.2012 - 04.2014
Service Crew Member
Goldilocks Bakeshop
05.2012 - 10.2012
Service Crew Member
Jollibee - SM Molino
06.2011 - 10.2011
Certificate III - Aged And Disability Support - Individual Support
Avidity Training And Development
High School Diploma -
Bacoor National Highschool Annex
No Degree - Basic Computer Training
Informatics Computer Institute
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