Overview
Work History
Skills
Certifcates
References
Timeline
Generic

Michelle Ferguson

Gold Coast,QLD

Overview

9
9
years of professional experience

Work History

Customer Service Liaison

Aspire4life
Coolangatta, Qld
09.2023 - 08.2024
  • Helping older Australians get required home care services
  • Rostering and making phone appointments for the assessment required to put these services on
  • Explaining what services are available and how to access the services
  • Liaising with health professionals via phone and email.
  • Refined and demonstrated excellent listening skills by asking probing questions and overcoming objections.
  • Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.
  • Provided timely, courteous and knowledgeable responses to information requests.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Collaborated with new customers to give details about company offerings.

Customer Service Officer

SquareTrade
Varsity Lakes, Qld
03.2023 - 09.2023
  • Helping customers with warranty service requests
  • Liaising with internal clients under customer request
  • Technical support
  • Processing requests from customers.
  • Provided quick and efficient service, minimizing wait times for customers.
  • Provided customer service when necessary, addressing inquiries and ensuring satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Delivered outstanding customer service, addressing client inquiries and concerns promptly.
  • Managed inbound and outbound customer service calls, ensuring high-quality support.

Customer Service Officer-Digital Help Desk

Services Australia
Robina, Qld
10.2022 - 03.2023
  • Duties include call taking and outbound calls to Interpreters and social workers
  • Digital tech support for online self-service applications, data entry, following processes and procedures to ensure privacy and security of the customer's account.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked successfully with diverse group of co workers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Understood and followed oral and written directions.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Gardener

Shell's Garden's
Highland Park, Qld
09.2020 - 03.2023
  • To private home gardens and body corp common area gardens
  • mowing and whipper snipper use
  • mulching
  • Watered lawns, plants, or trees, using sprinkler systems or watering cans as part of overall maintenance plan.
  • garden design
  • pest and weed identification, and maintenance of an established and new garden beds
  • Invoicing, quoting, and admin duties required of a small business
  • Pruned and trimmed trees and hedges with shears, pruners, or electric saws
  • Planted trees, shrubs, bushes and flowers in decorative planters
  • Mixed and sprayed or spread fertilizers, herbicides, or insecticides using hand or automatic dispensers.
  • Maintained or repaired tools or equipment for safety and longevity.
  • Trimmed or edged around flower beds, walks, or walls.
  • Advised customers on plant, flower or shrubbery care.
  • Cared for lawns by mulching, aerating, weeding or grubbing.
  • Trimmed flowers and cleaned flower beds.

Gardener

The Domain Country Club
Ashmore, Qld
09.2021 - 10.2022
  • Including hedging, mowing, hipper snipper, and general gardening tasks of residents' gardens and common areas
  • Assembling cleaning and maintenance of equipment
  • Orientation of Golf buggy and driving
  • Measuring Garden Beds with a measuring wheel
  • Traffic Control
  • Administration Duties as required, including Entry and Exit Reports for properties
  • Creating Databases and updating as required
  • Risk assessments
  • Shredding, photocopying, and scanning Documents
  • Data entry of maintenance reports completed, resident information updated and created for new residents
  • Making Welcome pack folders for new residents
  • Getting quotes for different types of mulch
  • Photos for database and then added to the database
  • Mail delivery
  • Food and Beverage duties including polishing and wrapping Cutlery, assist in set up for function also assisting in serving and cleanup of resident bbqs
  • Replacing paper towelettes in bathrooms.
  • Pruned and trimmed trees and hedges with shears, pruners, or chain saws.
  • Mixed and sprayed or spread fertilizers, herbicides, or insecticides using hand or automatic dispensers.
  • Maintained or repaired tools or equipment for safety and longevity.
  • Trimmed or edged around flower beds, walks, or walls.
  • Watered lawns, plants, or trees, using sprinkler systems or watering cans as part of overall maintenance plan.

Nursery Hand

Harts Nursery
Guanaba, Qld
09.2018 - 09.2021
  • Fertilized, cultivated and weeded soil to deliver steady supply of nutrients to plants.
  • Adhered to watering schedule to keep greenhouse plants healthy and well-maintained.
  • Harvested plants and transplanted or potted and labelled.
  • Propagation of plants to specification, including de-flask of tissue culture.
  • Other duties as required
  • packing and preparing plants for orders to be despatched
  • production of elipods
  • Operated kubota and gator vehicles for collection of cuttings and transfer of stock to be despatched
  • Identified plants, pests and weeds
  • Maintained tools or equipment for safety and longevity.

Retail Assistant

Mingary Care Opshop
Maroochydoore, Qld
03.2018 - 09.2018
  • Engaged with customers and recommended products based on needs and requests.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Restocked and organized shelves during slow periods to maintain store appearance.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Greeted customers to determine wants or needs.
  • Bagged or packaged purchases and wrapped gifts.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Prepared merchandise for purchase

Continued Studies of Bachelor of Applied Science in Naturopathy

Endeavor college of natural health
08.2017 - 09.2018
  • Maintained updated knowledge through continuing education and advanced training.

Food and Beverage Attendant

Northside Tavern
Pacific Paradise, Qld
06.2017 - 09.2017
  • Tab, gaming, opening and closes customer service and cashier duties including reconciliation of tills.
  • Promoted food items, beverages and desserts to increase sales.
  • Served orders to customers at windows, counters and tables.
  • Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Kept customer and food preparation areas clean and well-organized.
  • Operated cash register and received payment from customers in cash or credit form.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Maintained safe food handling practices to prevent germ spread.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Bartender

Hrm consulting
Maroochydoore, Qld
04.2017 - 07.2017
  • General bar duties customer service and cashier duties.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Poured wine, beer and cocktails for patrons.

Bachelor of Applied Science in Naturopathy Full-time Study Load

Endeavor college of natural health
09.2016 - 07.2017
  • Maintained updated knowledge through continuing education and advanced training.

Nursery Hand

Waterworths Nursery
Glass House Mountains, Qld
11.2016 - 02.2017
  • Potting and grading of tubestock.
  • Understood and followed oral and written directions.

Nursery Hand

Australian Plants Online
02.2016 - 11.2016
  • packing
  • picking
  • grading
  • dispatch of plants via mail

Nursery Hand

Australian Plant Specialist
Palmwoods, Qld
09.2015 - 11.2016
  • Harvested plants and transplanted or potted and labelled.
  • Identified plants, pests and weeds to determine selection and application of pesticides and fertilizers.
  • Adhered to watering schedule to keep greenhouse plants healthy and well-maintained.
  • Applied pesticides to prevent insect infestation.
  • Participated in inspection and grading of potted plants.
  • Propagation of plants to be grown graded and sold

Skills

  • Contact centre inbound outbound calls
  • Rostering and making phone appointments
  • Explaining services and how to access them
  • Liaising with health professionals
  • Inbound customer service
  • Technical support
  • Processing customer requests
  • Digital help desk
  • Call taking and outbound calls
  • Digital tech support
  • Data entry
  • Following processes and procedures
  • Gardening services
  • Assembling cleaning and maintenance of equipment
  • Orientation of Golf buggy and driving
  • Measuring garden beds
  • Traffic control
  • Administration duties
  • Creating databases and updating
  • Risk assessments
  • Shredding, photocopying, and scanning documents
  • Data entry of maintenance reports
  • Making welcome pack folders
  • Getting quotes for mulch
  • Photos for database
  • Mail delivery
  • Food and beverage duties
  • Polishing and wrapping cutlery
  • Assisting in set up for functions
  • Serving and cleanup of resident BBQs
  • Replacing paper towelettes in bathrooms
  • Gardening services to private home gardens and common areas
  • Invoicing and quoting
  • Propagation of plants
  • Packing and preparing plants for orders
  • Watering and potting plants
  • Driving vehicles for collection of cuttings
  • Naturopathy studies
  • Serving drinks and food
  • Tab and gaming
  • Bartending
  • Cashier duties
  • Propagation of plants for wholesale nursery
  • Packing, picking, and grading tube stock
  • Police check completed
  • Positive blue card completed
  • Certificate in Microsoft Office Core
  • Certificate 3 in horticulture (parks and gardens)
  • Certificate in RSA and RCG
  • Certificate 3 in Western Cookery
  • Certificate in Outlook Excel Microsoft Word
  • Certificate in Provide Basic First Aid including CPR

Certifcates

  • Police check, 2023
  • Certificate 3 in Business Administration in process of starting
  • Certificate 3 in horticulture(parks and gardens), 2013, Ashmore Tafe Campus
  • Certificate in RSA and RCG, 2017, Ignite Education-Currumbin
  • Certificate 3 in Western Cookery, 1997-2000, Ryde Tafe Campus
  • Certificate in Provide Basic First Aid including cpr, 2022, Alpha training

References

  • Michael Zaccone 0434415866 Services Australia Team Leader
  • Claire Fullbright 0406931801 Squaretrade Team Leader

Timeline

Customer Service Liaison

Aspire4life
09.2023 - 08.2024

Customer Service Officer

SquareTrade
03.2023 - 09.2023

Customer Service Officer-Digital Help Desk

Services Australia
10.2022 - 03.2023

Gardener

The Domain Country Club
09.2021 - 10.2022

Gardener

Shell's Garden's
09.2020 - 03.2023

Nursery Hand

Harts Nursery
09.2018 - 09.2021

Retail Assistant

Mingary Care Opshop
03.2018 - 09.2018

Continued Studies of Bachelor of Applied Science in Naturopathy

Endeavor college of natural health
08.2017 - 09.2018

Food and Beverage Attendant

Northside Tavern
06.2017 - 09.2017

Bartender

Hrm consulting
04.2017 - 07.2017

Nursery Hand

Waterworths Nursery
11.2016 - 02.2017

Bachelor of Applied Science in Naturopathy Full-time Study Load

Endeavor college of natural health
09.2016 - 07.2017

Nursery Hand

Australian Plants Online
02.2016 - 11.2016

Nursery Hand

Australian Plant Specialist
09.2015 - 11.2016

Similar Profiles

CREATE PROFILE
Michelle Ferguson