Michelle Havers
Summary
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
15
15
years of professional experience
Work History
Retail Sales Associate
Jeanswest
11.2024 - 04.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- open/close store
- understanding and implementation of KPI's
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Used in-store system to locate inventory and place special orders for customers.
Registered Nurse
Western Private Hospital
03.2021 - 08.2023
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
Registered Nurse
Western Health Hospital
06.2010 - 03.2021
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Educated family members and caregivers on patient care instructions.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
Education
Bachelor of Science - Nursing
Victorian Institute of Technology
Melbourne, VIC01-1993
Skills
- Customer engagement
- Effective team collaboration
- Effective problem resolution
- Collaborative teamwork
- Effective time management
- Cash management
- Customer relationship management
- Consistent reliability
- Retail opening and closing procedures
- Adaptable work hours
- Comprehensive understanding of products
- Receiving and organizing stock
- Point of sale system management
Timeline
Retail Sales Associate
Jeanswest
11.2024 - 04.2025
Registered Nurse
Western Private Hospital
03.2021 - 08.2023
Registered Nurse
Western Health Hospital
06.2010 - 03.2021
Bachelor of Science - Nursing
Victorian Institute of Technology
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