Summary
Overview
Work History
Education
Skills
Interests
Websites
Timeline
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MICHELLE HOOD

Sunshine Coast,QLD

Summary

Communications professional with a strong background in healthcare, the environment, and political arenas. Detailed and motivated team player with advertising copywriting, PR and digital expertise. Hands-on experience in improving engagement—consistently displaying an ability to connect and build a rapport. Recognised for adaptability, creativity and a results-oriented mindset. Brings strong problem-solving skills and a proactive approach to achieving goals in both private and public sectors.

Overview

2026
2026
years of professional experience

Work History

Constituent Engagement Officer (EOB)

Ted O'Brien MP
08.2024 - Current
  • Full-time position in the electorate office of a federal MP, shadow minister and deputy leader of the Coalition engaging with constituents and organisations on the Sunshine Coast.
  • Triaging and answering high volume of phone calls, emails, and in person enquiries from constituents.
  • Researching issues, liaising with other offices and the various government departments to resolve enquiries.
  • Creating standard word responses for current issues.
  • Managing the CRM. Collecting and collating data and briefing colleagues.
  • Assisting with community grants including Volunteer Grants where I achieved 24 successful applications for a total of $65,000 for Fairfax organisations.

Electorate Officer (EOB)

Commonwealth Government
01.2023 - 07.2024
  • Full-time position within the Commonwealth Parliamentary Offices in Brisbane working for a QLD Senator.
  • Engaged with constituents in QLD and across Australia on a wide variety of issues and concerns.
  • Researched and briefed colleagues on topics to assist the Senator.
  • Created high performing digital content utilising scheduling tools to post socials across various platforms daily.
  • Clipped videos from Senate estimates and wrote scripts for social posts.
  • Achieved a noticeable increase in audiences across social platforms.
  • Assisted new EO staff to answer constituent enquiries.
  • Managed the CRM database (Hubspot).

Communications Officer

One Nation Headquarters
08.2021 - 07.2022
  • Employed by party headquarters to assist with public communications during the 2022 federal election.
  • Created and delivered the weekly newsletter to approximately 150,000 members and supporters.
  • Worked with Voxara to help design & create content for the launch of a Nationbuilder website for the party.
  • Achieved fundraising goals using website tools including petitions, the eNewsletter and email messaging.
  • Published daily news blogs to the website. Prepared candidate profiles and media releases. Answered email and phone enquiries.
  • Implemented and achieved goals to amplify the party during the run-up to the 2022 federal election.

Media Liaison

Advance NZ
01.2020 - 01.2021
  • Engaged to assist coalition of minor parties in New Zealand with communications and media liaison during 2020 election.
  • Managed regular contact with 67 candidates nationally via zoom meetings, phone catch-ups, and email updates.
  • Part of the exec. team collaborating daily on the strategic direction of the campaign.
  • Assisted with social media content creation, monitoring and planning.

Communications Manager

Dove Hospice
01.2018 - 01.2020
  • Managed reception staff and volunteers and provided support for the clinical team at Dove House and its service users (patients, caregivers, families).
  • Actively built relationships with service users and the community.
  • Developed and delivered engaging social media content.
  • Created engaging content including a blog, a regular newsletter, annual newsletter, and marketing collateral for both the wellness clinic, hospice and the supporting Op Shops.
  • Established and maintained an internal communications framework for the entire organisation.
  • Fostered positive relationships with key media platforms to amplify the achievements of Dove House, including The Project.
  • Built and maintained relationships with key clinicians, spokespeople, advocates and opinion leaders.

Previous Experience

Freelance and More
  • Technical Writer for Fisher & Paykel, Auckland
  • Freelance Medical Copywriter for Research Review
  • Technical/medical freelance copywriter in UK, France & NZ for BBC, Medicus, Brader Perryman, and Sudler & Hennessey
  • Marketing Manager for Ecocleen Ltd, UK
  • PR Executive Ethical Communications, London and Hill and Knowlton Public Relations, Perth, Western Australia

Education

Certificate - Freedom of Information Applications

Transparency Warrior
Rex Patrick

Certified Expert -

Nationbuilder

Digital Skills & Web Analytics

Future Learn (Accenture)

Marketing, fundraising & social media skills (The Classroom)

Hospice NZ Workshops

by Correspondence in the UK

Anatomy & Physiology

Western Australia TAE English & English Lit.

Kalamunda Senior High School

Skills

  • Advanced copywriting and editing skills
  • Expertise in audience-targeted tone of voice
  • Social media management
  • Strong interpersonal skills with proven ability to connect with individuals at all levels
  • Self-motivated collaborator
  • Research and fact-checking skills
  • Organising successful events and initiatives
  • Office administration experience
  • Effective communication of complex concepts
  • Proficient at using numerous IT tools
  • Experience in podcast presentations

Interests


  • Integrative Healthcare
  • The Environment
  • Animal Welfare
  • Regenerative Farming
  • Writing

Websites

Timeline

Constituent Engagement Officer (EOB)

Ted O'Brien MP
08.2024 - Current

Electorate Officer (EOB)

Commonwealth Government
01.2023 - 07.2024

Communications Officer

One Nation Headquarters
08.2021 - 07.2022

Media Liaison

Advance NZ
01.2020 - 01.2021

Communications Manager

Dove Hospice
01.2018 - 01.2020

Digital Skills & Web Analytics

Future Learn (Accenture)

Marketing, fundraising & social media skills (The Classroom)

Hospice NZ Workshops

by Correspondence in the UK

Anatomy & Physiology

Western Australia TAE English & English Lit.

Kalamunda Senior High School

Previous Experience

Freelance and More

Certificate - Freedom of Information Applications

Transparency Warrior

Certified Expert -

Nationbuilder

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MICHELLE HOOD