Michelle Jones
Bundoora,Vic
Summary
Hardworking and Committed Acting Senior Prison Officer offers 4.5 years experience with a superior record of defusing high-pressure situations with sound judgment and verbal de-escalation tactics. Motivational leader with the knowledge and dedication to meet the organisations day to day policy and procedure compliance.
Overview
12
12
years of professional experience
Work History
Acting Senior Prison Officer
Department Of Justice And Community Safety
09.2022 - Current
- Coordinate the day to day operations of a team of Prison Officers.
- Work with all members of the prison to ensure the safety and security of prisoners, staff and visitors and ensuring compliance with security and safety procedures.
- Managing a case load of offenders, including more difficult and complex offenders, in accordance with the requirements of offender management practices.
- Operate as a team leader by participating in performance management process, delivery of training, coaching and support to prison officers in prison assessments, case management, program, and service knowledge.
- Communicate with and provide directions to offenders, respond constructively to offender complaints or requests and provide pro-active assistance and guidance to offenders when required.
- Conduct searches and seize contraband ensuring compliance with relevant policies and procedures.
- Contribute to Corrections Victoria achieving it's Mission to deliver a safe and secure corrections system.
- Contribute to Corrections Victoria's pursuit of it's Vision of Confidence on Corrections.
- Provide leadership in the operational aspects of the facility and act as an Officer in charge in the absence of the Supervisor, Operations Manager and General Manager.
- Contribute to Corrections Business Plan Model to improve workplace safety, deliver cultural reform and back to basic refresher training.
Prison Officer
Department Of Justice And Community Safety
03.2019 - 09.2022
- Day to day supervision of prisoners.
- Conducted routine searches and security checks
- Displays positive behaviour and act as a role model to prisoners.
- Prepared Information Management Files and conduct prisoner interviews
- Work with stakeholders to achieve business plan goals.
- Mentor and guide prisoners for rehabilitation.
- Identify and manage vulnerable prisoners
- Prepare reports and conduct criminal history checks using business software applications including E-Justice, PIMS and Centurion.
Dental Practice Manager
818 Dental
01.2012 - 03.2019
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Supervised and led team of dental hygienists and support staff of 15.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
Skills
- Leadership
- People Management
- Communication
- Training and Mentoring
- Policy and Procedure Compliance
- Safety and Security
Values
- Honesty and Integrity
- Respect
- Customer Focus
- Teamwork
- Professionalism and Reliability
Strengths
- People Management
- Active Listening
- Strong Organisational Skills
- Attention to Detail
- Adaptability
Interests
- Family
- Team Sports (Cricket)
- Outdoor Activities
- Health Care
- Travelling
Qualifications and Education
- Certificate III in Custodial Practice (Corrections)
- Completion of Prison Officer Pre Service Training
- Training Course - Prison Officer Development
- Certificate III in Dental Assisting
- Training Course - Phone Skills
- Training Course - Front Office Superstar
- First Aid Course
- Victorian Education Certificate
Timeline
Acting Senior Prison Officer
Department Of Justice And Community Safety
09.2022 - Current
Prison Officer
Department Of Justice And Community Safety
03.2019 - 09.2022
Dental Practice Manager
818 Dental
01.2012 - 03.2019