Michelle Kok
Summary
Client Relations Manager with solid experience in Primary Health Care.
A hardworking nursing professional bringing 25 plus years of experience delivering exceptional care to a diverse range of patient cohorts.
I am knowledgeable and experienced in a variety of nursing areas and skilled at maximising patient comfort and safety. I am well organised and forward thinking in managing patient needs; skilled at working independently and collaboratively with multidisciplinary teams as well as a being a respected team leader.
I participate in educational and CPD programs to continuously improve quality of knowledge and skills, maintaining competence and professional growth.
I am an empathetic and emotionally available nurse and team leader with a highly relatable approach. Solid skills gaining trust of individuals, families and building client satisfaction.
Overview
17
17
years of professional experience
Work History
Client Relations Manager
Christian Home Care
07.2023 - Current
- Deal with elder clinical issues and make referrals to relevant health professionals as required.
- Collaborate with allied health sub contractors to develop customised solutions for unique elder challenges.
- Inform elders of additional services available via their Home Care Package to maximise their health and safety.
- Actively participate in networking events within industry circles in order to establish new connections as well as strengthen existing relationships.
- Develop strong relationships with elders through regular communication and personalised attention.
- Oversee a diverse portfolio of elders (HCP levels 1-4), ensuring that each elder receives personalised attention and care tailored to their unique needs and expectations.
- Collect and log elder feedback regarding service experience to identify areas for improvement.
- Enhance elder satisfaction by consistently addressing and resolving concerns in a timely manner.
- Develop Individualised care plans to support elders living at home.
Care Designer/Case Manager
Nurse Next Door
06.2021 - 07.2023
- Total client care for clients receiving either Home Care Package via My Aged Care, NDIS Plan or private pay.
- Assessment of clients needs.
- Development of care plan.
- Staff education regarding clients needs.
- Rostering.
- Client personal care including indwelling catheter changes both SPC and urethral and wound care.
Registered nurse/Case manager
Colbrow Care
06.2020 - 06.2021
- Total client care for clients receiving either Home Care Package via My Aged Care, NDIS Plan or private pay.
- Assessment of clients needs.
- Development of care plan.
- Staff education regarding clients needs.
- Rostering.
- Client personal care including indwelling catheter changes both SPC and urethral and wound care.
Active living coordinator/ nurse
Main Street Retirement Village
03.2017 - 03.2020
- Organised and ran the Active Living Program with the aim of avoiding chronic disease, boost recovery rates and decrease hospitalisation rates
- Arranged education sessions and health documentary screenings on methods of improving lifestyle choices
- Organised and assisted annual vaccine clinics to protect residents from influenza
- Assisted visiting physicians and allied health professionals in devising well-coordinated treatment approaches
- Maintained optimal supply levels in treatment rooms and other areas
- Informed residents and families of effective treatment options and at-home care strategies, enhancing long-term outcomes
- Performed nursing care for residents requiring first aid and wound dressings, blood pressure recording, blood sugar levels and routine urine testing.
Practice Nurse
Belgrave Medical Clinic
06.2015 - 03.2017
- Prepared and sanitised treatment rooms before surgical procedures and assisted doctors during minor procedures
- Evaluated, implemented and designed tailored care plans specific to patient needs and concerns
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options
- Performed triage on incoming patients and determined severity of injuries and illnesses
- Performed a variety of vaccinations
- Wound assessment/management and ongoing care.
Associate Nurse Unit Manager - Rehabilitation ward
William Angliss Hospital
03.2011 - 06.2015
- Managed patient care from admission to discharge, including but not limited to: patient assessments, care planning, total nursing care provision, health education, discharge support
- I oversaw a team which provided comprehensive care to over 30 patients daily.
Senior Staff Nurse
Clitheroe Community Hospital
10.2007 - 06.2010
Education
Bachelor of Health Science - Nursing -
Victoria University of Technology
Skills
- Nursing staff leadership
- Total case management
- Direct patient care
- Working computer skills
- Health care ethics
- Clinical documentation including care planning
- Patient and family education and advocacy
- Chronic disease management and preventative health
- Patient consultation, assessment and care planning
- Companionship and emotional support
- Patient-focused care, supporting individual needs
- Medication management, wound care and responding to emergencies
- Comprehensive care planning
- Indwelling catheter changes (urethral and SPC)
References
- Bianca Leung (Christian Home Care), 0403502458
- Stiffany Toussant (Christian Home Care), stiffany692002@gmail.com, 0451155281
- Amie Chambers (Nurse Next Door), amie.chambers@bigpond.com, 0411670154
- Natalie Anderson (Colbrow Care), natalie-1989@hotmail.co.uk, 0478701604
Timeline
Client Relations Manager
Christian Home Care
07.2023 - Current
Care Designer/Case Manager
Nurse Next Door
06.2021 - 07.2023
Registered nurse/Case manager
Colbrow Care
06.2020 - 06.2021
Active living coordinator/ nurse
Main Street Retirement Village
03.2017 - 03.2020
Practice Nurse
Belgrave Medical Clinic
06.2015 - 03.2017
Associate Nurse Unit Manager - Rehabilitation ward
William Angliss Hospital
03.2011 - 06.2015
Senior Staff Nurse
Clitheroe Community Hospital
10.2007 - 06.2010
Bachelor of Health Science - Nursing -
Victoria University of Technology