Michelle Kok
Summary
Client Relations Manager with solid experience in Primary Health Care.
A hardworking nursing professional bringing 25 plus years of experience delivering exceptional care to a diverse range of patient cohorts.
I am knowledgeable and experienced in a variety of nursing areas and skilled at maximising patient comfort and safety. I am well organised and forward thinking in managing patient needs; skilled at working independently and collaboratively with multidisciplinary teams as well as a being a respected team leader.
I participate in educational and CPD programs to continuously improve quality of knowledge and skills, maintaining competence and professional growth.
I am an empathetic and emotionally available nurse and team leader with a highly relatable approach. Solid skills gaining trust of individuals, families and building client satisfaction.
Overview
17
17
years of professional experience
Work History
Client Relations Manager
Christian Home Care
Ringwood, VIC
07.2023 - Current
- Deal with elder clinical issues and make referrals to relevant health professionals as required.
- Collaborate with allied health sub contractors to develop customised solutions for unique elder challenges.
- Inform elders of additional services available via their Home Care Package to maximise their health and safety.
- Actively participate in networking events within industry circles in order to establish new connections as well as strengthen existing relationships.
- Develop strong relationships with elders through regular communication and personalised attention.
- Oversee a diverse portfolio of elders (HCP levels 1-4), ensuring that each elder receives personalised attention and care tailored to their unique needs and expectations.
- Collect and log elder feedback regarding service experience to identify areas for improvement.
- Enhance elder satisfaction by consistently addressing and resolving concerns in a timely manner.
- Develop Individualised care plans to support elders living at home.
Care Designer/Case Manager
Nurse Next Door
06.2021 - 07.2023
- Total client care for clients receiving either Home Care Package via My Aged Care, NDIS Plan or private pay.
- Assessment of clients needs.
- Development of care plan.
- Staff education regarding clients needs.
- Rostering.
- Client personal care including indwelling catheter changes both SPC and urethral and wound care.
Registered nurse/Case manager
Colbrow Care
06.2020 - 06.2021
- Total client care for clients receiving either Home Care Package via My Aged Care, NDIS Plan or private pay.
- Assessment of clients needs.
- Development of care plan.
- Staff education regarding clients needs.
- Rostering.
- Client personal care including indwelling catheter changes both SPC and urethral and wound care.
Active living coordinator/ nurse
Main Street Retirement Village
03.2017 - 03.2020
- Organised and ran the Active Living Program with the aim of avoiding chronic disease, boost recovery rates and decrease hospitalisation rates
- Arranged education sessions and health documentary screenings on methods of improving lifestyle choices
- Organised and assisted annual vaccine clinics to protect residents from influenza
- Assisted visiting physicians and allied health professionals in devising well-coordinated treatment approaches
- Maintained optimal supply levels in treatment rooms and other areas
- Informed residents and families of effective treatment options and at-home care strategies, enhancing long-term outcomes
- Performed nursing care for residents requiring first aid and wound dressings, blood pressure recording, blood sugar levels and routine urine testing.
Practice Nurse
Belgrave Medical Clinic
06.2015 - 03.2017
- Prepared and sanitised treatment rooms before surgical procedures and assisted doctors during minor procedures
- Evaluated, implemented and designed tailored care plans specific to patient needs and concerns
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options
- Performed triage on incoming patients and determined severity of injuries and illnesses
- Performed a variety of vaccinations
- Wound assessment/management and ongoing care.
Associate Nurse Unit Manager - Rehabilitation ward
William Angliss Hospital
03.2011 - 06.2015
- Managed patient care from admission to discharge, including but not limited to: patient assessments, care planning, total nursing care provision, health education, discharge support
- I oversaw a team which provided comprehensive care to over 30 patients daily.
Senior Staff Nurse
Clitheroe Community Hospital
10.2007 - 06.2010
Education
Bachelor of Health Science - Nursing -
Victoria University of Technology
Skills
- Nursing staff leadership
- Total case management
- Direct patient care
- Working computer skills
- Health care ethics
- Clinical documentation including care planning
- Patient and family education and advocacy
- Chronic disease management and preventative health
- Patient consultation, assessment and care planning
- Companionship and emotional support
- Patient-focused care, supporting individual needs
- Medication management, wound care and responding to emergencies
- Comprehensive care planning
- Indwelling catheter changes (urethral and SPC)
References
- Bianca Leung (Christian Home Care), 0403502458
- Stiffany Toussant (Christian Home Care), stiffany692002@gmail.com, 0451155281
- Amie Chambers (Nurse Next Door), amie.chambers@bigpond.com, 0411670154
- Natalie Anderson (Colbrow Care), natalie-1989@hotmail.co.uk, 0478701604
Timeline
Client Relations Manager
Christian Home Care
07.2023 - Current
Care Designer/Case Manager
Nurse Next Door
06.2021 - 07.2023
Registered nurse/Case manager
Colbrow Care
06.2020 - 06.2021
Active living coordinator/ nurse
Main Street Retirement Village
03.2017 - 03.2020
Practice Nurse
Belgrave Medical Clinic
06.2015 - 03.2017
Associate Nurse Unit Manager - Rehabilitation ward
William Angliss Hospital
03.2011 - 06.2015
Senior Staff Nurse
Clitheroe Community Hospital
10.2007 - 06.2010
Bachelor of Health Science - Nursing -
Victoria University of Technology