Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Interests
Timeline
Generic

MICHELLE LATTANZIO

Nerang

Summary

I am a quality-driven Customer Service professional presenting more than 10 years of demonstrated experience in a wide array of markets. I have a special ability to relate warmly with people, easily generating trust and rapport that translates into high rate of closings. My demonstrated interpersonal and communication skills and ability to liaise effectively with clients, has been evidenced throughout my extensive retail and hospitality experience. I take pride in my ability to prioritise and handle multiple tasks simultaneously. I am strongly motivated to succeed; enthusiastic and committed to personal and professional goals. I am highly organised, with the ability to work effectively as an individual or as part of a team.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Food and Beverage Attendant

Alvin’s Wine Bar
07.2023 - 02.2024
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.

MANAGER

The Juice Bar
01.2010 - 09.2022
  • Supervise and staff training
  • Preparing staff rosters
  • Oder all stock for shop
  • Daily operations of business
  • Opening, Closing procedures
  • Including weekly banking

Supervisor

Movenpick Ice Cream Gallery
08.2007 - 01.2010
  • Supervised and train junior staff
  • Maintaining service levels & exceeding client expectations
  • Conduct open and close down procedures, including balancing of registers and organising floats
  • Effectively service of busy front counter - delivering exceptional and prompt service to all customers

Food and Beverage Attendant/Head Waitress

Mano's Kitchen/ Bistro 3 Restaurant
01.2005 - 01.2007
  • Managed all aspects of daily business operation
  • Effectively handled customer enquiries ensuring quality and efficiency
  • Provided excellent Food and beverage service to customers

Food and Beverage Attendant/Supervisor

Mano's Italian Restaurant
01.2003 - 01.2005
  • Provided A'la Carte food service to customers
  • I know the menu for each function served, and able to knowledgeably explain the major ingredients and preparation methods for each item to be served
  • Acknowledged and respond to all guest requests
  • Kept station neat and clean during service

Food and Beverage Attendant

The Loft Restaurant
01.2002 - 01.2003
  • Provided food and beverage service to guests
  • Efficiently took customer's orders, served food and beverages, prepared itemized bill, and accepted payments
  • Performed additional duties to improve customer service by escorting guests to tables, serving customers seated at counters, setting up and clearing tables

Food and Beverage Attendant/Supervisor

Montezuma's Restaurant
01.2001 - 01.2002
  • Present menus to patrons and answer questions about menu items, making recommendations upon request
  • Take orders from patrons for food or beverages
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Preparing drinks and cocktails
  • Operations manger of front of house

Food and Beverage Attendant

Northcliffe Surf Club
01.2000 - 01.2001
  • Provided efficient food and beverage service to customers and members
  • Handled telephone inquiries and restaurant bookings
  • General cashiering duties

Food and Beverage Attendant

Crown Towers Surfers Paradise
01.1998 - 01.1999
  • Provided domestic and international five star guest service
  • Provided fine dining and A'la Carte food service to customers
  • End of shift cashiering procedures

Food and Beverage Attendant

Marriott Surfers Paradise Resort
01.1997 - 12.1997
  • Five star breakfast restaurant service
  • Provided Lobby Lounge and Pool Bar service to hotel guests
  • Prepared and served cocktails, mixing & serving spirit

Florist Assistant

Flowers in Season
01.1996 - 12.1996
  • Provided administrative and clerical office support
  • Effectively handled telephone customer enquiries by assisting customers and suggesting different ideas
  • Assisted in floral arrangements

Food and Beverage Attendant/Hostess

SeaWorld Nara Resort
01.1991 - 12.1995
  • Performed opening and closing procedures for five star cocktail bar
  • Complied with promotions and marketing by regularly up selling and promoting cocktails
  • Actively observed workplace hygiene, occupational health and safety, and security procedures
  • Service in main restaurant/breakfast and dinner

Education

Senior Certificate - Year 12

Benowa State High School
Benowa, QLD
01.1986

Skills

  • Ability to demonstrate empathy to prospective clients (10 years)
  • Excellent understanding of the sales process (10 years)
  • Ability to connect with people at their level (10 years)
  • Understanding of body language
  • Ability to demonstrate strong negotiation skills
  • Strive to exceed expectations in all my client interaction (10 years)
  • Anticipate the needs of the customer (10 years)

  • Enthusiastic and polite at all times
  • Thrive in a busy fast pace environment (10 years)
  • Operations (10 years)
  • QLD RSA 2015
  • QLD RSG 2015
  • Upselling strategies
  • Adaptability under pressure

Certification

Responsible Service of Alcohol and Gambling, 03/01/15, Present

Additional Information

Participated in AussieHost Customer Service workshop while working at SeaWorld Narra Resort., Chosen as Employee of the month April 1993.

Interests

  • Pilates
  • Walking dogs
  • Beach walks
  • Stand-up Paddleboarding (SUP)
  • Cooking
  • I enjoy cooking for friends and family gatherings

Timeline

Food and Beverage Attendant

Alvin’s Wine Bar
07.2023 - 02.2024

MANAGER

The Juice Bar
01.2010 - 09.2022

Supervisor

Movenpick Ice Cream Gallery
08.2007 - 01.2010

Food and Beverage Attendant/Head Waitress

Mano's Kitchen/ Bistro 3 Restaurant
01.2005 - 01.2007

Food and Beverage Attendant/Supervisor

Mano's Italian Restaurant
01.2003 - 01.2005

Food and Beverage Attendant

The Loft Restaurant
01.2002 - 01.2003

Food and Beverage Attendant/Supervisor

Montezuma's Restaurant
01.2001 - 01.2002

Food and Beverage Attendant

Northcliffe Surf Club
01.2000 - 01.2001

Food and Beverage Attendant

Crown Towers Surfers Paradise
01.1998 - 01.1999

Food and Beverage Attendant

Marriott Surfers Paradise Resort
01.1997 - 12.1997

Florist Assistant

Flowers in Season
01.1996 - 12.1996

Food and Beverage Attendant/Hostess

SeaWorld Nara Resort
01.1991 - 12.1995

Senior Certificate - Year 12

Benowa State High School
MICHELLE LATTANZIO