Michelle Martin
Thagoona,QLD
Summary
Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on teamwork and adaptability ensures seamless operations and high satisfaction. Known for reliability, communication skills, and positive attitude. Maintaining excellent time management and computer skills. Professional with reputation for reliability and efficiency. Proven experience in industries including but not limited to logistics, retail and hospitality.
Overview
10
10
years of professional experience
Work History
Courier
Road Runner Courier
09.2024 - 12.2024
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Senior Sales Assistant
Liquorland
01.2018 - 09.2024
- Receiving stock deliveries, ordering stock, processing invoices.
- Collaborated with marketing team to create targeted promotional campaigns that boosted overall sales performance.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided excellent customer service by promptly addressing client inquiries and resolving any issues that arose during the sales.
- Accepted and processed cash and card payments.
- Provided customers with detailed information about products while learning about personal needs, budget and desires of each person.
Hotel Manager
Falvey's Grand Hotel
11.2014 - 01.2018
- General hotel procedures including bar, restaurant, gaming and keno services.
- Office duties - rosters, banking, reconciling accounts, payroll
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- ordering and stocking
Education
Responsible Service of Alcohol -
EOT
01-2024
Diploma of Hospitality -
BBHT
QLD12-2016
Responsible Management of Licensed Venues -
Club Training Australia
Brisbane, QLD05-2015
Certificate III Tourism Operations -
Mackintosh College
01-2004
High School Graduate -
Benowa SHS
Gold Coast, QLD01-2000
Skills
- HR Drivers licence
- Working independently
- Time management
- Attention to detail
- Problem-solving
- excellent communication skills
- Customer service
- computer skills
Timeline
Courier
Road Runner Courier
09.2024 - 12.2024
Senior Sales Assistant
Liquorland
01.2018 - 09.2024
Hotel Manager
Falvey's Grand Hotel
11.2014 - 01.2018
Responsible Service of Alcohol -
EOT
Diploma of Hospitality -
BBHT
Responsible Management of Licensed Venues -
Club Training Australia
Certificate III Tourism Operations -
Mackintosh College
High School Graduate -
Benowa SHS
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