Michelle Miller
Ballarat,VIC
Summary
Dedicated retail professional with strong cash handling and team management skills. Proven ability to enhance operational efficiency and resolve customer complaints effectively.
Overview
28
28
years of professional experience
Work History
Retail Sales Assistant
Kids Stuff
Geelong, Victoria
05.2024 - 09.2024
- Assisted customers with product selection and inquiries.
- Organized merchandise displays to enhance store appearance.
- Maintained cleanliness and organization of sales floor and stockroom.
- Managed cash register operations using POS system and processed sales and returns.
- Resolved customer complaints in a professional manner.
Duty Manager
Number 1 Shoes
New Pymouth
01.2007 - 04.2010
- Managed daily operations and staff scheduling in a fast-paced environment.
- Oversaw guest relations, ensuring exceptional service and satisfaction.
- Implemented inventory control measures to maintain stock levels efficiently.
- Resolved customer complaints promptly, maintaining a positive atmosphere.
- Created positive work environment for employees and delivered exceptional customer service.
Customer Service
Sunglass Hut
New Pymouth
02.2004 - 12.2007
- Managing high volume sales in a busy shopping centre
- Recruiting, rostering and management of 4 full time staff
- Meeting KPI and revenue/profit targets
- Daily cash sales reconciliations
General Manager
Metropole Bar and Restaurant
New Pymouth
01.1997 - 01.2004
- Manager for a 110-seat restaurant and bar
- Recruitment, management and rostering for 10 food and beverage staff and kitchen staff
- Accountable to P&L targets
- Vendor sourcing and management (including alcohol)
- Source new business for F&B functions
- Menu development
Education
High School Diploma -
Elizabeth Conrady School
Kimberley, South Africa12-1994
Skills
- Customer service
- Leadership
- Problem Solving
- Cash Handling
- Problem resolution
- Multitasking
- Organization and time management
References
References available upon request.
Timeline
Retail Sales Assistant
Kids Stuff
05.2024 - 09.2024
Duty Manager
Number 1 Shoes
01.2007 - 04.2010
Customer Service
Sunglass Hut
02.2004 - 12.2007
General Manager
Metropole Bar and Restaurant
01.1997 - 01.2004
High School Diploma -
Elizabeth Conrady School
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