Michelle O'Shea
92 Bailey Rd Birkdale
Summary
Dynamic Community Support Worker adept at client assessment and resource navigation. Successfully organized events that enhanced social integration and strengthened community ties. Demonstrated exceptional teamwork and active listening skills, fostering supportive relationships that promoted mental well-being. Committed to continuous improvement and compassionate care during transitional periods.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Community Support Worker
Phoenix Lsa
03.2019 - Current
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
- Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
- Strengthened community ties and support networks by initiating partnerships with local organizations and service providers.
- Encouraged community integration and socialization for clients by organizing group outings and social events.
- Facilitated group activities that promoted social interaction and skill development among clients.
- Tracked service activities and outcomes against outlined plans and goals.
- Maintained detailed and confidential client records, ensuring compliance with privacy regulations and organizational policies.
- Enhanced team collaboration and service coordination by participating in regular multidisciplinary team meetings.
- Monitored and reported on client progress, adjusting support plans to meet evolving needs.
- Developed and maintained strong, supportive relationships with clients to promote mental health and emotional well-being.
- Contributed to continuous improvement of support services by participating in training and professional development opportunities.
- Offered compassionate care during transitional periods such as housing changes or medical emergencies, providing stability amid uncertainty.
Skills
- Client assessment
- Social integration
- Teamwork and collaboration
- Multitasking Abilities
- Interpersonal skills
- First aid certification
- Resource navigation
- Event planning
- Active listening
- Cultural competence
Certification
- Cert IV in aged care and disability
- First aid certificate
- Qualified justice of the peace
Timeline
Community Support Worker
Phoenix Lsa
03.2019 - Current
- Cert IV in aged care and disability
- First aid certificate
- Qualified justice of the peace