Michelle Petrucco
Ringwood East,VIC
Summary
Accomplished Pharmacy Operations professional with expertise in retail management and team leadership. Oversaw stock management and ensured compliance with health and safety regulations while enhancing customer service through effective communication. Trained staff on operational procedures and coordinated daily operations to improve inventory control and customer satisfaction.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Retail Manager/Pharmacy Assistant
Blackburn Pharmacy
Blackburn , 3130
09.2022 - Current
- Supervised pharmacy retail floor operations and daily team coverage.
- Coordinated customer service for prescriptions and inquiries, enhancing overall customer experience.
- Managed daily operations of the store, including opening and closing procedures.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Trained staff on store procedures, product knowledge, and service standards.
- Resolved customer concerns and maintained professional service at Blackburn Pharmacy.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Boosted sales and customer satisfaction by assisting customers with pharmacy services and product location.
- Managed stock ordering, replenishment, and shelf presentation across sales areas.
- Managed visual merchandising, maintaining standards and elevating customer experience.
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Monitored cash handling, till balances, and payment transactions.
- Liaised with pharmacy staff to support accurate dispensary workflow.
- Reviewed store compliance with health, safety, and retail policies.
- Fostered strong connections with employees to enhance collaboration and build productive relationships.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Pharmacy Assistant
David Jones Pharmacy
Ringwood East;vic, VIC
04.2017 - 04.2023
Education
Ringwood Secondary College
Ringwood East;vic, VICSkills
- Pharmacy operations
- Retail management
- Inventory control
- Stock replenishment
- Cash handling
- Product display management
- Merchandising oversight
- Sales strategy development
- Profit and loss analysis
- Financial records oversight
- Process improvements
- Marketing campaign support
- Staff scheduling
- Employee scheduling
- Customer service
- Conflict resolution
- Team leadership
- Clear communication
- Detail orientation
- Problem solving
- Compliance monitoring
- Relationship selling
Certification
- S2 & S3 Pharmacy Training Certificates
Timeline
Retail Manager/Pharmacy Assistant
Blackburn Pharmacy
09.2022 - Current
Pharmacy Assistant
David Jones Pharmacy
04.2017 - 04.2023
Ringwood Secondary College