Michelle Quinane
Tweed Heads,NSW
Summary
I have many years of experience working in differing roles across both the Retail and Hospitality Industries which has afforded me a comprehensive set of skills that I believe are valuable and applicable to any Customer Service role. Combined with my people-centric nature and compassion I have excellent interpersonal skills, proficiency in organisation, Leadership abilities, an engaging communicator and my focus on building strong professional relationships has been a beneficial asset throughout my career.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Crystique tweed city manager
Crystique tweed city
10.2018 - Current
- Customer service, staff hire and training, POS operations, start of day and end of day procedures
- Stock ordering and control, invoicing and visual merchandising for all stock including Mineral specimans, Sterling silver semi precious jewellery, candles, Incense, Ladies clothing, Books and Oracle/Tarot Cards
- Stock display including pricing, steaming, and displaying clothing as well as cleaning and rotating crystals, tarot decks, oracles cards, candles and gifts
- Visual merchandising and maintenance for sterling silver jewellery and Window displays Administration for psychic readers including booking and confirming appointments and monitoring service transactions
- Cash handling and eft transactions including processing of phone sale payments Communication with customers to perceive and understand what their needs are and how to meet those needs if possible.
fuse silver Tweed city shopping centre Manager
fuse silver Tweed city shopping centre
08.2010 - 10.2018
- Customer service, rosters, training staff, hiring staff, banking, balancing register, Merchandising store, phone and email communication between stores and Head office, Ordering of stock, wages sheets, banking sheets, objectives sheets, stock control, marking off and displaying of stock and invoices, liaising with all levels of staff, management and owners, Train and monitor staff performance, delegating responsibility, experienced in customer relations including dealing with complaints swiftly and effectively.
SALES ASSISTANT
KMART TWEED CITY SHOPPING CENTRE
10.2007 - 12.2007
- Register operation, Fitting rooms, Recovery in various departments, Door meet and greet, Customer service, float clearances
night filler and register operation
woolworths tweed heads
11.2006 - 03.2007
- Stocking shelves, Roll gage and ladder work, Customer service, Capping, Night fill duties, Register operation
waitressing and head waitress
barooga sports club
06.1996 - 07.1998
- Table order and service, reservations and seating of patrons, taking our meal and drink orders, Providing quality customer service and delivery of meals on time, register operation, kitchen duties, staffing functions and weddings
SALES ASSISTANT
TOYWORLD SHEPPARTON
10.1994 - 04.1996
- Senior sales assistant, customer service, register operation, phone sales and enquiries, Stock control, pricing, shelf stocking and merchandising, Checking and certifying invoices for incoming stock, laybys, store displays, cleaning and maintenance of store.
SALES ASSISITANT
- Customer service, register operation, stock control, days takings, till and float balancing, phone and email communication between stores, stock control, customer enquiries, store Presentation and cleaning, visual displays of stock
Education
Shepparton High School
Australian College of Massage Bendigo
Kingscliffe Tafe
Vetec recognition
ACE Tweed heads
ACE Tweed heads
ACE Tweed Heads
ACE Tweed Heads
Skills
- Excellent communication skills
- Can work autonomously and in a team environment
- Attention to details
- Visual merchandising
- Cash handling, EFTPOS and point of sale experience
- Strong work ethic
- Ability to liase with all levels of staff and management
- Outstanding customer service skills
- Flexibile and adaptable
- End of day reconciliation
- Computer and keyboard knowledge
- Determined, confident and reliable
- Strong belief in completing tasks to the best of my ability regardless of how complicated or menial the task may be
- Organizational Leadership
Personal Information
Date of Birth: 11/10/71
Affiliations
Creativity is like breathing to me, nothing is off limits if it sparks my interest and curiosity. I love everything from painting to Leadlighting and everything in between. My heart is expressed through creating something Beautiful, it is a form of meditation and mindfulness in the most Astounding way. I enjoy anything associated to the Beach, swimming, walking, sitting..just being close to it is cathartic and Healing.
Certification
Certificate IV in Massage
Certificate II in Busisness
Languages
English
Professional
References
References available upon request.
Timeline
Crystique tweed city manager
Crystique tweed city
10.2018 - Current
fuse silver Tweed city shopping centre Manager
fuse silver Tweed city shopping centre
08.2010 - 10.2018
SALES ASSISTANT
KMART TWEED CITY SHOPPING CENTRE
10.2007 - 12.2007
night filler and register operation
woolworths tweed heads
11.2006 - 03.2007
waitressing and head waitress
barooga sports club
06.1996 - 07.1998
SALES ASSISTANT
TOYWORLD SHEPPARTON
10.1994 - 04.1996
SALES ASSISITANT
Shepparton High School
Australian College of Massage Bendigo
Kingscliffe Tafe
Vetec recognition
ACE Tweed heads
ACE Tweed heads
ACE Tweed Heads
ACE Tweed Heads
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