Michelle Rieck
Bundaberg East,Australia
Summary
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Receptionist
West Bundaberg Medical Centre
06.2023 - Current
- Customer Service, Enquiries, Scheduling Appointments & Referrals
- Answering Incoming Calls & Relaying Messages
- Process doctors batches for Medicare
- Office Equipment Operation & Maintenance
- Strong Communications – Phone, Email & Face-to-Face
- Accurate Paperwork, Data Entry, File Notes, Recording & Reporting
- Maintain confidentiality at all times
- Provide exceptional standard of care to patients
- Maintained current and accurate medical records for patients.
- Computer Software – Best Practice, Proda, MS & Outlook
- Attend Staff Meetings & Safety Briefs
- Comply with OH&S Policies & Procedures
- Liaise with Patients, Staff, Allied Health, Suppliers & Management
Administration / Bookkeeper
Rivergraze Pty Ltd
01.2022 - Current
- Build Customer Relationships
- Processed payroll efficiently, ensuring compliance with relevant regulations.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Accurate Paperwork, Data Entry, Recording & Reporting
- Run Errand – Parts Collection
- Office Equipment Operation & Maintenance
- Comply with OH&S Policies & Procedures
- Liaise with Staff, Suppliers, Staff, Financial Advisers & Accountants
- Managed accounts payable and receivable processes to ensure accurate financial reporting.
Owner / Manager
Impressionable Kids Bundaberg / Rockhampton
08.2014 - 01.2024
- Customer Service, Enquiries, Recommendations & Satisfaction
- Diary Management – Scheduling Client Bookings
- Equipment Operation, Maintenance & Accurate Measurements
- Strong Communications – Phone, Email & Face-to-Face
- Cash Handling, Invoicing & Banking
- Account Management – Payable, Receivable & Payroll
- Stock Control – Ordering, Receiving, Rotation & Replenishment
- Attend Markets, Community Events & Pop-Up Shopping Centres
- Accurate Paperwork, Data Entry, Recording & Reporting to Accountant
- Liaise with Customers, Staff, Suppliers & Management
Early Learning Educator
Various Early Learning Centres
06.2010 - 01.2023
- Appropriately Communicating with Children & Youth
- Prepare & Create Educational & Learning Activities
- Assist with Educational Learning Requirements
- Interacting through Play & Reading
- Assist Children with Toileting & Ensure Hygienic Requirements
- Excursions – Escort & Ensure Safety of Children
- Strong Communications – Phone, Email & Face-to-Face
- Answering Incoming Calls & Relaying Messages
- Accurate Paperwork, Recording & Reporting
- OH&S Cleaning – Amenities & Spills
- Comply with OH&S & PPE Policies & Procedures
- Liaise with Children, Family Members, Staff
Education
Certificate III - Business Administration (Medical Receptionist)
Medical Administration Training
Brisbane, QLD02-2022
Certificate - First Aid & CPR
First Aid Alive
Bundaberg, QLD03-2023
Diploma - Children Services
Tafe Qld East Coast
Bundaberg, QLD12-2014
Certificate III - Children Services
Tafe Qld East Coast
Bundaberg, QLD12-2010
Cert - Asthma & Anaphylaxis
Cert - Retail Pharmacy Assistant
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Medical records management
- Mail management
- Proficient in Best Practice, MS Office & Outlook
- Patient callbacks & reminders
- Customer service
- Organization and time management
- Patient billing
- Patient referral
Certification
Open 'CA' Class
Timeline
Medical Receptionist
West Bundaberg Medical Centre
06.2023 - Current
Administration / Bookkeeper
Rivergraze Pty Ltd
01.2022 - Current
Owner / Manager
Impressionable Kids Bundaberg / Rockhampton
08.2014 - 01.2024
Early Learning Educator
Various Early Learning Centres
06.2010 - 01.2023
Cert - Asthma & Anaphylaxis
Cert - Retail Pharmacy Assistant
Certificate III - Business Administration (Medical Receptionist)
Medical Administration Training
Certificate - First Aid & CPR
First Aid Alive
Diploma - Children Services
Tafe Qld East Coast
Certificate III - Children Services
Tafe Qld East Coast