Michelle Ryan
Port Douglas,QLD
Summary
Friendly and approachable with over 35 years of front line customer service experience carrying out clerical and customer service tasks. Detailed and precise when entering customer data. Extremely motivated to giving first class customer service.
Overview
5
5
years of professional experience
Work History
Receptionist/Souvenir Photographer
Wildlife Habitat
12.2021 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Enhanced customer satisfaction by addressing inquiries made via phone, online and face to face by providing accurate information
- Created park entry and attraction bookings.
- Kept reception/shop area clean and neat to give visitors positive first impression.
- Daily set up and activation of the animal souvenir photos creating animal holding memories for guests.
- Daily reception set up and end of day reconciliations.
Hospitality Receptionist
Hibiscus Resort
05.2021 - 12.2021
- Greeted incoming visitors and allocated rooms accordingly.
- Knowledgeably discussed and created tourist activity bookings for in house and external guests.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash and eftpos transactions and maintained sales and payments records accurately with daily reconciliation.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Tourist Information Officer and Sales
Bally Hooley Steam Railway
04.2018 - 03.2020
- Visitor first impressions for the Bally Hooley Steam Railway and Crystalbrook Marina Tourist Information Centre.
- Established strong relationships with local businesses to promote and sell their services to tourists, increasing overall customer satisfaction.
- Provided exceptional customer service through attentive listening and thoughtful recommendations tailored to individual preferences.
- Promoting, selling and reconciliation of train ride tickets for the Bally Hooley Steam Railway.
- Managed visitor feedback and complaints professionally.
Education
Diploma in Audio Visuals
Longlands Technical College
Middlesbrough, UK.Certificate in Tourism Customer Service
Wildlife Habitat CAPTA Learning
Certificate IV Real Estate
Real Estate Institute
Sydney, NSWSkills
- Interactive skills
- Confident and friendly
- Data inputting
- Attention to detail
- Good time management
Timeline
Receptionist/Souvenir Photographer
Wildlife Habitat
12.2021 - 06.2023
Hospitality Receptionist
Hibiscus Resort
05.2021 - 12.2021
Tourist Information Officer and Sales
Bally Hooley Steam Railway
04.2018 - 03.2020
Diploma in Audio Visuals
Longlands Technical College
Certificate in Tourism Customer Service
Wildlife Habitat CAPTA Learning
Certificate IV Real Estate
Real Estate Institute
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