Michelle Salameda (Mischa)

Responsible for looking after NSW/TAS portfolio by providing Support, coaching and advice to Client Services Managers on a range of complex and sensitive IR/ER or HR Issues. To provide consistent HR advice and coaching to line Managers and Supervisors in line with HR better practice, legislative guidelines and policy/process. The incumbent is focused on ensuring Managers and Supervisors are provided with timely advice and coaching based on a solid legislative understanding, an appreciation for the importance of positive workplace culture, and knowledge of better practice HR approaches to day-to-day operational challenges.

· Provide analysis of relevant research and operational information that will assist managers to evaluate and integrate the information they receive.

· Review and collate material from the business (e.g. preparation and review of letters, disciplinary and performance management processes)

· Undertake case management of matters (end-to-end support)

· Support upskilling of the business through facilitated workshops

· Conduct specialised studies as required, providing insights into the operation of the team and the organisation.

Built and maintained relationships with clients to provide ongoing support.

• Contributed insights during team meetings aimed at optimizing firm-wide processes and procedures for increased efficiency.
• Monitored customer service operations to confirm compliance with quality standards.
• Facilitated communication and collaboration between departments to help business function smoothly.
• Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
• Developed long-lasting relationships with clients to ensure consistent retention and loyalty.

· Build and maintain strong working relationships within the Shared Services team and

with employees and managers to ensure customer satisfaction and always strive to go

above and beyond to exceed customer expectations

· Fortnightly payroll processing of 3 entities: LWB, VDAS and LDS NSW Central

· Responsible for processing and payroll preparation for Suspensions – LWB, VDAS and LDS (NSW Central). I am currently the Payroll Officer who in charge/manages the Suspensions space since February 2023 of this year

- First point of contact for all Suspension enquiries - Building and maintaining strong relationships and rapport with all P&C contacts

· Processing of variations/placements on a daily basis with the exposure and understanding of using LWB’s systems landscape including: Aurion, SCP & Kronos Rostering System to process:

- Change of hours Permanent, Temporary and Casual staff

- Change of different employment types

- Prepping and providing Redundancy Estimates for P&C

- Change in reporting lines/positions

- Tax changes / Superannuation Changes – Set up of new fund/change of personal details

· Processing of Terminations / Off Cycle Terminations for all 3 entities: LWB, VDAS and LDS NSW Central

· Responsible for processing of any Pay discrepancies including: Overpayments, Underpayments

· Leave cash out requests for all 3 entities: LWB, VDAS and LDS (NSW Central).

Collaborated with HR department to ensure accurate employee records, benefit deductions, and leave balances.

• Provided exceptional customer service by responding to employee inquiries regarding payslips, deductions, taxes, and benefits in a timely manner.
• Maintained confidentiality by securely storing sensitive employee information according to established data protection protocols.
• Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
• Improved payroll accuracy by thoroughly reviewing timesheets and addressing discrepancies.
• Managed payroll data entry and processing for [Number] employees to comply with predetermined company guidelines.
• Managed end-to-end processing of bi-weekly payroll for a diverse workforce within strict deadlines.
• Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.

• Ensured compliance with labor laws and regulations through regular policy updates and timely response to employee inquiries.
• Coordinated employment offers with management and extended offers to selected candidates.
• Oversaw internal investigations of alleged misconduct or policy violations resulting in fair resolutions that protected both the company''s interests and those of its employees.
• Provided guidance to managers on employee development, performance management, and corrective action processes, ensuring consistency across the organization.

· Working with managers to develop and implement HR solutions that align to business needs and strategy, to assess, understand and respond to business demand for strategic and operational P&C support in line with Netball NSW’s strategic goals and culture.

· Workforce Performance - Managing annual performance review process

Working with managers to implement a performance management framework

· Supporting the Business - Providing advice to managers and staff regarding employment conditions, policies and entitlements

Generating general correspondence when required

· COVID-19 Crisis Management - Responsible for NSW. Ensuring the health safety and well-being of all employees in the company by monitoring and maintaining all relevant information in relation to COVID-19 to ensure company remains compliant with all official government sectors and state public heath orders, covid vaccinations by releasing updated communication via email, team meetings or training required

· HR Consultation - Providing strategic advice to CEO/Exec team on people strategies including building and maintaining a positive culture

· Managing difficult conversations and underperformance

· Coaching Manager’s and staff on how to have respectful conversations and give constructive feedback

· Payroll preparation for fortnightly/monthly staff using HRIS Employment Hero

· Onboarding/Offboarding – Employment Hero

· Terminations/redundancies.

· Time Card Coding

· Salary reviews / remuneration

· First point of contact for all Fair Work Matters

· Employment terminations / Employee redundancies

· Industrial Relations / Union matters - Managing HR / Industrial Relations / Union issues

· Managing WHS / Workers Compensation

· Responsible for developing / maintenance of effective policies, processes and procedures

· Dispute Resolution - Staff Grievance Handling / Mediation – Managed employee complaints, concerns and personal matters with confidentiality and professionalism

· Performance Management - Review / manage the Performance Management processes to develop /maintain Personal Improvement Plans for staff to assist in providing guidance, mentorship and support to employees

· Recruitment - End to end recruitment - Assessed recruitment trends proactively recruited candidates through direct recruitment, Internet mining and other creative methods, performed screening, interviewing, applicant assessment and presentation of candidates to Hiring Managers to finalise the recruitment process and assisted in hiring decision

· Payroll preparation - (Using ADP payroll system) Responsible for processing fortnightly (blue collar) / monthly (white collar) staff including management whilst maintaining of payroll records in accordance with policies Responsible for preparation of Offer letters, preparation of employment contracts, remuneration / salary reviews

· Setting up of new employees in company’s HRIS for all new contracts/contract extensions

· Payroll reporting – Matching and batching

· Payroll variation payments

· Employee Separation Certificates

· Time Card Coding

· Payroll Deductions

Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.

• Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
• Facilitated criminal background check process for new hires.

• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.

· Maintain and handle all personnel files and data with the utmost confidentiality

· First Point of contact for all staff grievances & performance management issues

· First point of contact for all Fair Work Act Matters

· First point of contact for all Termination and employee redundancies

· Assisting & providing in workplace health and safety across the organisation

· Assist in conducting monthly Management meetings to discuss WHS issues/ updates of the workplace

· Providing toolbox meetings for all employees on a fortnightly basis (or when required)

· Assistance in the management of Workers Compensation issues Recruitment/Exit Interviews

· Responsible for Induction of all new employees/and or existing employees Preparing contracts and new starter packs

· Payroll processing for all weekly/fortnightly staff using MYOB accounts payroll program