Michelle SHI
Brisbane,QLD
Summary
Highly motivated Salon Owner with 3+years of entrepreneurial and management experience. Comfortable working independently as manager and leader and as collaborative team member.
Accomplished Cosmetic Manager monitoring performance indicators and researching sales trends to support travel retail industry. Offering extensive experience training and mentoring staff,executing merchandising plans and performing sales activities.
Productive Call Center Representative with experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints.
Overview
7
7
years of professional experience
Work History
Salon Owner/Operator
Sister.M Beauty Pty Ltd
Brisbane, QLD
11.2019 - Current
- Formed and sustained strategic relationships with clients.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Organized and scheduled appointments for clients using software systems.
- Interviewed, trained and supervised employees.
- Maintained salon finances, including budgeting, payroll and bookkeeping.
- Provided excellent customer service to ensure repeat business from satisfied clients.
Cosmetic Sales Manager
Jo Traikos Promotion Pty Ltd
Brisbane, QLD
03.2018 - 03.2020
- Generated monthly reports detailing sales performance against targets set by management.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Coached, developed and motivated team to achieve revenue goals.
- Managed recruiting, hiring and performance monitoring of sales team.
- Developed and implemented strategies to increase sales of cosmetic products.
Call Center Representative
American Airlines
Brisbane, QLD
04.2017 - 03.2018
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Promoted available products and services to customers during service, account management and order calls.
Education
Bachelor of Commerce - Accounting And Finance
Griffith University
Brisbane, QLD11-2016
Skills
- Quality Assurance
- Customer Service
- Regulatory Compliance
- Business Development
- Staff Management
- Business Administration
- Employee Training
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
References
References available upon request.
Timeline
Salon Owner/Operator
Sister.M Beauty Pty Ltd
11.2019 - Current
Cosmetic Sales Manager
Jo Traikos Promotion Pty Ltd
03.2018 - 03.2020
Call Center Representative
American Airlines
04.2017 - 03.2018
Bachelor of Commerce - Accounting And Finance
Griffith University