Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Michelle SHI

Brisbane,QLD

Summary

Highly motivated Salon Owner with 3+years of entrepreneurial and management experience. Comfortable working independently as manager and leader and as collaborative team member.

Accomplished Cosmetic Manager monitoring performance indicators and researching sales trends to support travel retail industry. Offering extensive experience training and mentoring staff,executing merchandising plans and performing sales activities.

Productive Call Center Representative with experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints.

Overview

7
7
years of professional experience

Work History

Salon Owner/Operator

Sister.M Beauty Pty Ltd
Brisbane, QLD
11.2019 - Current
  • Formed and sustained strategic relationships with clients.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Organized and scheduled appointments for clients using software systems.
  • Interviewed, trained and supervised employees.
  • Maintained salon finances, including budgeting, payroll and bookkeeping.
  • Provided excellent customer service to ensure repeat business from satisfied clients.

Cosmetic Sales Manager

Jo Traikos Promotion Pty Ltd
Brisbane, QLD
03.2018 - 03.2020
  • Generated monthly reports detailing sales performance against targets set by management.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Coached, developed and motivated team to achieve revenue goals.
  • Managed recruiting, hiring and performance monitoring of sales team.
  • Developed and implemented strategies to increase sales of cosmetic products.

Call Center Representative

American Airlines
Brisbane, QLD
04.2017 - 03.2018
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Promoted available products and services to customers during service, account management and order calls.

Education

Bachelor of Commerce - Accounting And Finance

Griffith University
Brisbane, QLD
11-2016

Skills

  • Quality Assurance
  • Customer Service
  • Regulatory Compliance
  • Business Development
  • Staff Management
  • Business Administration
  • Employee Training

Languages

English
Full Professional
Chinese (Mandarin)
Native/ Bilingual

References

References available upon request.

Timeline

Salon Owner/Operator

Sister.M Beauty Pty Ltd
11.2019 - Current

Cosmetic Sales Manager

Jo Traikos Promotion Pty Ltd
03.2018 - 03.2020

Call Center Representative

American Airlines
04.2017 - 03.2018

Bachelor of Commerce - Accounting And Finance

Griffith University

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Michelle SHI