Michelle Shortland
Blacktown,NSW
Summary
Results-driven store manager with extensive experience in inventory management and customer service. Focused on improving shopping experiences and increasing profitability through strong team leadership and strategic sales initiatives.
Overview
5
5
years of professional experience
Work History
Store Manager
Hype DC
Drummoyne, NSW
09.2025 - Current
- Managed daily store operations and ensured optimal customer service.
- Trained and supervised staff to maintain high performance standards.
- Implemented visual merchandising strategies to enhance product displays.
- Resolved customer inquiries and complaints effectively and efficiently.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Developed strategies to maximize sales and profitability.
Store Manager
Hype DC
Parramatta, NSW
11.2024 - 06.2025
- Managed daily store operations, enhancing customer service and satisfaction.
- Oversaw inventory management and stock replenishment, ensuring product availability.
- Implemented visual merchandising strategies to enhance product displays.
- Resolved customer inquiries and complaints effectively and efficiently.
- Maintained store cleanliness and organization for a welcoming atmosphere.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash, and made bank deposits to ensure accurate financial reporting.
Assistant Store Manager
Hype DC
Blacktown, NSW
01.2024 - 11.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised daily operations, improving store efficiency and customer satisfaction.
- Managed inventory levels, ensuring product availability and reducing stockouts.
- Monitored sales performance, providing actionable feedback for improvement initiatives.
- Assisted in implementing sales strategies to promote featured products effectively.
- Coordinated visual merchandising to create an engaging shopping environment.
- Oversaw daily cash handling procedures, reconciling discrepancies promptly.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Stock Manager
Peter Alexander
Penrith, NSW
09.2021 - 01.2024
- Managed stock levels and inventory accuracy for retail merchandise.
- Maintained accurate inventory records and monitored stock levels.
- Partnered with sales team to adjust stock levels based on customer demand.
- Trained staff on best practices for inventory management and stock handling.
- Provided training and guidance to team members related to inventory management procedures.
- Organized stock to improve efficiency in storage area operations.
- Assisted in developing efficient storage solutions for optimal space utilization.
- Performed regular audits to ensure compliance with company standards.
Education
High School Diploma -
Whangarei Girl's High School
Whangarei, New Zealand12-2009
Skills
- Inventory management
- Sales strategies
- Store layout design
- Store displays
- Cash handling
- Staff training
- Shift scheduling
- Team leadership
- Employee supervision
- Performance monitoring
- Customer service and support
- Effective communication
- Problem-solving
- Communication skills
- Employee engagement
Languages
Maori
Full Professional
English
Full Professional
Timeline
Store Manager
Hype DC
09.2025 - Current
Store Manager
Hype DC
11.2024 - 06.2025
Assistant Store Manager
Hype DC
01.2024 - 11.2024
Stock Manager
Peter Alexander
09.2021 - 01.2024
High School Diploma -
Whangarei Girl's High School