Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michelle Smedley

Port Kennedy,WA

Summary

An experienced hard worker with a passion for retail and a strong desire to meet customers needs. I am energetic, hard working and like finding solutions for customers creating a positive interaction and result. Skilled at training staff, dispatch maintenance date and safety compliance. I am willing to strive for continuous improvement and enjoy constantly learning new things.

Overview

19
19
years of professional experience

Work History

Department Team Leader

Spotlight
Mandurah, WA
11.2023 - Current
  • Assisted with the development of departmental goals and objectives.
  • Served as a mentor for junior staff members providing guidance on career development paths.
  • Resolved customer complaints in a timely manner.
  • Participated in recruitment activities such as interviewing potential candidates for positions within the department.
  • Managed budgeting processes for the department.
  • Handled shift overstock, restocking and inventory control.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Executed targeted merchandising and promotional plans to meet department sales goals.

Store Manager

aldi
Halls Head/ Waikiki, WA
03.2019 - 11.2023
  • Performed regular price checks to ensure competitive pricing.
  • Implemented efficient systems for tracking stock movement.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Developed strategies to maximize sales and profitability.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.

Education Assistant

dept of education WA
Port Kennedy, WA
01.2011 - 03.2020
  • Implemented behavior management strategies as directed by school staff.
  • Facilitated small group instruction sessions for students requiring extra assistance.
  • Created positive relationships with individual students through one-on-one interactions.
  • Administered first aid when needed, ensuring that appropriate medical attention was sought if necessary.
  • Participated in parent-teacher conferences regarding student progress and development.

Sales Supervisor

telstra
Orange, Nsw
01.2006 - 11.2010
  • Intervened in difficult customer situations to resolve issues quickly and efficiently.
  • Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
  • Supported team members by assisting in upselling products and services and closing sales with customers.
  • Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.

Education

Flp - Store Management

Future Leaders Program
Perth, WA
06-2019

Some College (No Degree) - Cert 3 And 4 Education Assistant

Open Colleges
Perth, WA

High School Diploma -

High School Nsw
Narooma NSW

Skills

  • Reliable and fully available
  • Excellent communication skills
  • Proven track record of creating and maintaining successful store standards and increased sales
  • A passion for retail merchadising
  • Proven ability to trouble shoot and solve issues quickly
  • Easy to work with, enjoy working with a team and can get along with a wide variety of people

References

References available upon request.

Timeline

Department Team Leader

Spotlight
11.2023 - Current

Store Manager

aldi
03.2019 - 11.2023

Education Assistant

dept of education WA
01.2011 - 03.2020

Sales Supervisor

telstra
01.2006 - 11.2010

Flp - Store Management

Future Leaders Program

Some College (No Degree) - Cert 3 And 4 Education Assistant

Open Colleges

High School Diploma -

High School Nsw

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Michelle Smedley