Michelle Stapleton
Adelaide/Kensington Park,SA
Summary
Dynamic leader with a proven track record at Glenunga Sports and Social Club, excelling in inventory management and team leadership. Mastered customer service, ensuring satisfaction and loyalty while boosting sales through strategic merchandising at Disney Store. Skilled in staff training and labor cost control, consistently achieving targets with enthusiasm and efficiency.
Overview
26
26
years of professional experience
Work History
Bar Manager
Glenunga Sports and Social Club
Adelaide/Glenunga, SA
11.2023 - Current
- Deliver exceptional customer service consistently.
- Oversee inventory management to ensure adequate stock levels.
- Resolve escalated customer complaints to maximise satisfaction and loyalty.
- Manage bar staff, train new hires, and implement disciplinary procedures when necessary.
- Reconcile daily transactions, balance cash registers and deposit bar earnings at bank.
- Control labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Delegate work to staff, setting priorities and goals.
Store Manager
Disney Store
Melbourne, VIC
01.1999 - 03.2003
- Ensured consistent maintenance of store visuals.
- Established customer service standards and monitored staff compliance.
- Prepared staff work schedules and assigned team members to specific duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Implement merchandising strategies to boost sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
High School Diploma -
Morialta High School
Adelaide, SA12-1991
Skills
- Customer service
- Inventory management
- Staff training
- Cash handling
- Labor cost control
- Sales forecasting
- Team leadership
Timeline
Bar Manager
Glenunga Sports and Social Club
11.2023 - Current
Store Manager
Disney Store
01.1999 - 03.2003
High School Diploma -
Morialta High School
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