Michelle Stiens
Kununurra,WA
Summary
Professionally experienced in human resources, reception, customer service, and mining with a long-standing background in hospitality and a degree in Hotel Management. Known for my outgoing and open-minded approach, I bring extensive expertise in managing teams and diverse administrative tasks, fostering positive workplace environments, and interpersonal skills with a deep understanding of human behavior and high standards of cleanliness and order. Committed to continual personal and professional development to achieve organizational success in dynamic settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
FIFO Utility
Techforce
08.2024 - Current
Food and Beverage Attendant
QT Perth
09.2024 - 03.2025
Human Resources Coordinator
The Fontenay Hotel | Hamburg
04.2021 - 01.2024
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters
- Maintained human resources information system and kept employee files up to date and accurate
- Responded to employee inquiries regarding payroll, benefits, or other HR-related matters in timely manner
- Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace
Receptionist / Administrative Coordinator
East Hotel & Restaurant | Hamburg
01.2016 - 02.2021
- Greeting and assisting customers, serving food and beverages, maintaining clean environment, organizing the workspace
- Answering the phone, taking reservations and enquiries in a professional manner
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner
- Assisted with administrative tasks such as filing, copying, and data entry as needed.
Education
Graduate Diploma of Applied Science - Business Economist Hospitality
Hamburg Academy For Distance Learning
03.2021
Skills
- Fast Learner
- Ability to Multitask
- Organizational Skills
- Interpersonal Skills
- Friendly, positive attitude
- Phone and Email Etiquette
- Scheduling and calendar management
- Customer service
- Teamwork and collaboration
Certification
- Responsible Service of Alcohol - RSA
- Australian Driver’s Licence
- Construction Induction White Card
- Food Safety Certificate
Timeline
Food and Beverage Attendant
QT Perth
09.2024 - 03.2025
FIFO Utility
Techforce
08.2024 - Current
Human Resources Coordinator
The Fontenay Hotel | Hamburg
04.2021 - 01.2024
Receptionist / Administrative Coordinator
East Hotel & Restaurant | Hamburg
01.2016 - 02.2021
Graduate Diploma of Applied Science - Business Economist Hospitality
Hamburg Academy For Distance Learning
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