Michelle Svetnik
Belmont
Summary
Driven hospitality professional, well-prepared for many roles in a dynamic cafe setting. Proven ability to streamline operations and improve customer experiences through effective management practices. Looking for a new customer service environment to grow within, whether this be in hospitality, retail or administration.
Overview
10
10
years of professional experience
Work History
Cafe Manager
Wild Goat Coffee Co
07.2023 - Current
- Forecasted demand and scheduled employees effectively to handle coverage needs.
- Kept cafe in full compliance with health code standards - followed up on health protocols post assessment.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Barista
Wild Goat Coffee Co
11.2020 - 07.2023
- Stepped up into management role when manager was on RDO or away for longer periods of time.
- Operated espresso machines and commercial coffee brewers to create beverages.
Cafe Barista and Front of House
63 Degrees & TonTon Highton
10.2018 - 12.2022
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Casual Team Member
Subway -
02.2016 - 02.2018
- Worked different stations to provide optimal coverage and meet production goals.
- Supported cross-functional teams during busy periods to ensure smooth operations across the store.
- Assisted management for optimal stock levels and reduced waste.
Casual Team Member
Hungry Jack's
06.2015 - 02.2016
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to team success by completing jobs quickly and accurately.
Education
Diploma of Health Science - Health
Deakin University
Geelong, VIC06.2020
Year 12 Completion - Year 12
Clonard College
Geelong10.2017
Certificate 3 - Child Care Education
VFA Learning
Geelong, VIC10.2017
Skills
- 10 years of customer service experience
- Employee Supervision
- Food and Safety Compliance
- Conflict Resolution
- Supply Ordering and Management
- Collaboration and Teamwork
- Reliable and Responsible
- Managing Deliveries
- Teaching and training
references
Wild Goat Coffee Co
Gemma Cerasi: 0475897559
Personal
Michelle Wright: 0438593416
Jordee Nicholls: 0404416392
Timeline
Cafe Manager
Wild Goat Coffee Co
07.2023 - Current
Barista
Wild Goat Coffee Co
11.2020 - 07.2023
Cafe Barista and Front of House
63 Degrees & TonTon Highton
10.2018 - 12.2022
Casual Team Member
Subway -
02.2016 - 02.2018
Casual Team Member
Hungry Jack's
06.2015 - 02.2016
Diploma of Health Science - Health
Deakin University
Year 12 Completion - Year 12
Clonard College
Certificate 3 - Child Care Education
VFA Learning
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