Michelle Svetnik
Newtown,VIC
Summary
I am eager to combine my customer service experience, child care education qualification, and health care studies to work in an industry in which I am passionate. I am a highly motivated employee, and I have a desire to take on a new, rewarding challenge where I can make a difference in the lives of others.
Overview
11
11
years of professional experience
Work History
Cafe Barista and Front of House
Wild Goat, 63 Degrees, TonTon Highton and King of The Castle
10.2018 - Current
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and coffee brewing equipment effectively.
- Assisted in training new baristas on beverage preparation techniques.
- Resolved customer complaints in a polite and timely manner.
Cafe Manager
Wild Goat Coffee Co
07.2023 - 03.2025
- Kept the cafe in full compliance with health code standards, and followed up on health protocols after the assessment.
- Maintained effective supply levels and administration skills by monitoring and recording stock.
- Supervised staff performance and provided ongoing training support.
Childcare Educator
Elements Early Learning
10.2019 - 11.2021
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
Customer Service
Subway and Hungry Jacks
02.2014 - 02.2018
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Diploma of Health Science - Health
Deakin University
Geelong, VIC06.2020
Year 12 Completion - Year 12
Clonard College
Geelong10.2017
Certificate 3 - Child Care Education
VFA Learning
Geelong, VIC10.2017
Studied half of Nursing And Midwifery
Victoria University
Melbourne, VICSkills
- 10 years of customer service experience
- Health care experience from nursing and midwifery placements
- Written and verbal communication
- Quick learner and eager to learn a new field of employment
- Collaboration and teamwork
- Ability to work under pressure
- Management and teaching experience
- Experience maintaining confidentiality
- Experience working with children and families
references
Hospitality
Tom Richards: 0492819017
Gemma Cerasi: 047-589-7559
Child Care Education
Michelle Wright 0438593416
Personal
Caitlin Hoiles: 043-938-0421
Timeline
Cafe Manager
Wild Goat Coffee Co
07.2023 - 03.2025
Childcare Educator
Elements Early Learning
10.2019 - 11.2021
Cafe Barista and Front of House
Wild Goat, 63 Degrees, TonTon Highton and King of The Castle
10.2018 - Current
Customer Service
Subway and Hungry Jacks
02.2014 - 02.2018
Diploma of Health Science - Health
Deakin University
Year 12 Completion - Year 12
Clonard College
Certificate 3 - Child Care Education
VFA Learning
Studied half of Nursing And Midwifery
Victoria University
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