MICHELLE TRAN

• Administrative duties while working in a team

- Handled Outbound and Inbound calls across the business.

- Managed and sent emails from a shared inbox system on Outlook.

- Liaised with workers, employers and service providers

- Drafted, compiled and sent letters/paperwork.

- Assisted claims team by arranging Independent Medical Assessments which included contacting specific specialists with booking availabilities and communicating with clients to attend.

• Utilized the provided systems and programs for record keeping, file notes and contacts with workers
• Achieved numerous Team Spirit and Service champion reward through nominations by team members

• Learned to Open and Close days
• Cash handling
• Assisted manager with sale change overs
• Managed deliveries
• Pick and Pack products for home deliveries

• Working in a fast paced environment efficiently
• Increased customer service skills
• Practising and completing multiple tasks at a time
• Highly supporting team members when store is at peak