Michelle Van Den Broek
Hamlyn Terrace,NSW
Summary
I am a reliable and motivated individual with a strong work ethic and a practical, hands-on approach. I adapt quickly to new environments, follow procedures carefully, and take pride in completing tasks to a high standard. I work well both independently and as part of a team, communicate clearly, and treat others with respect. I am organised, dependable, and committed to contributing positively in any workplace.
Overview
38
38
years of professional experience
Work History
Primary School Teacher
Catholic Schools of Broken Bay
Warnervale
07.2017 - Current
- Facilitate comprehensive subject instruction for K – 6 students, including Learning Support.
- Developed engaging lesson plans that fostered active learning and improved student engagement.
- Implemented diverse teaching strategies that effectively met the needs of various learning styles, enhancing overall student understanding.
- Collaborated with colleagues to create a supportive classroom environment.
- Evaluated student progress through assessments and tailored instruction accordingly.
- Integrated technology into lessons to enrich educational content and engagement.
- Organized school events and activities that strengthened community ties and boosted student participation.
- Provided mentorship and guidance to new teachers within the school community.
- Created interactive classroom atmosphere to maintain student interest and facilitate learning.
- Created and maintained a safe, orderly and productive classroom environment.
- Implemented school policies regarding dress code, discipline and attendance.
- Utilized a variety of teaching strategies such as cooperative learning, inquiry-based instruction, project-based learning.
- Participated in professional development opportunities to stay current on best practices in education.
- Conducted small group instruction focusing on reading, writing and math skills development.
- Instructed students on proper use of equipment and tools used in class projects.
- Promoted an atmosphere of respect for diversity within the school community.
- Prepared students for standardized tests, ensuring familiarity with format and content.
Full-time study
Swinburne University of Technology
Online
03.2014 - 12.2017
Administrative Services Officer
Van Den Broek Enterprises Pty Ltd (I.T. Consultancy)
Toukley, NSW
07.2010 - 11.2014
- Managed office communications and scheduling for efficient operations.
- Coordinated team meetings, preparing agendas to facilitate productive discussions.
- Maintained client databases and documentation systems to support accurate record-keeping.
- Prepared reports and presentations to support project initiatives.
- Welcomed visitors at front desk, providing assistance and information.
- Responded promptly to customer inquiries via email or telephone calls.
- Assisted with the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
- Ordered supplies and maintained adequate inventory levels to ensure uninterrupted operations.
- Coordinated travel arrangements for staff members.
- Processed incoming and outgoing mail, and distributed to appropriate staff members.
- Answered phones, directed calls to appropriate personnel, took messages and responded to customer inquiries in a professional manner.
Photographer
Self-employed
Acacia Gardens
09.2007 - 09.2010
- Captured high-quality images that enhanced client branding and event experiences.
- Developed creative concepts that aligned with and exceeded client vision and preferences.
- Managed all aspects of photo shoots, including lighting and composition.
- Established strong client relationships to drive repeat business and referrals.
- Maintained equipment and ensured functionality for effective use.
- Captured photographs of special events, parties, and portraits to document memorable occasions.
Receptionist
JTEC Orthotics
Penrith, NSW
10.2003 - 09.2007
- Coordinated appointment scheduling for podiatrist, dietician, physiotherapist, and counsellor services to enhance patient access.
- Handled incoming calls on an active switchboard to optimize connectivity.
- Maintained inventory of office supplies to support seamless operations.
- Supported podiatrist during medical procedures with precision and care.
- Delivered exceptional customer service to resolve patient inquiries and enhance satisfaction.
- Processed all payments promptly to ensure accurate financial records.
- Oversaw sterilization of podiatry equipment to maintain safety standards and protect patient health.
Film Verification Officer
DRAKE Personnel Limited N.S.W. Police Service Infringement Processing Bureau
Parramatta
07.2002 - 09.2002
- Processed appeals and inquiries from members of the public.
- Maintained accurate records of processed infringements and communications.
- Participated in team meetings providing updates on progress of assigned tasks.
Employee Services Advisor
ING Australia
Sydney
10.1999 - 05.2002
- Coordinated and administered HR procedures and activities to support organizational goals.
- Managed HR projects for business unit and group level initiatives, ensuring alignment with strategic objectives.
- Delivered high-level customer service to managers and staff on HR-related issues.
- Oversaw HR function to improve operational effectiveness, streamlining processes and enhancing service delivery.
- Organised conference calls, meetings, special events, and travel arrangements for coordinators.
- Provided recruitment support and operational HR advice to managers and staff.
- Supervised team members while promoting a culture of learning and development.
- Developed HR tools such as manuals and recruitment packs for managerial use.
Receptionist Administrator
William M. Mercer Pty Ltd
Parramatta
08.1999 - 10.1999
- Welcomed clients upon arrival, ensuring a positive first impression.
- Managed four incoming phone lines, transferring calls to advisers and taking messages.
- Coordinated outgoing mail to ensure timely delivery of correspondence, enhancing client satisfaction.
- Ordered office equipment supplies to maintain operational efficiency.
- Facilitated client correspondence, improving communication and follow-up efficiency.
- Coordinated seminar confirmations and assisted with preparation tasks.
- Managed superannuation rollovers efficiently to meet client needs.
- Maintained cheque requisitions to support financial processes.
- Organised courier deliveries as required for operational efficiency.
- Entered new client information into Vision - Financial Planning System accurately.
- Developed comprehensive client files to streamline access to information, supporting effective client management.
Human Resources Coordinator
Global One Communications Pty Limited
04.1995 - 01.1999
- Managed annual events, including Christmas party for 80 attendees, ensuring smooth execution and positive attendee experience.
- Coordinated budget approval and organized tasks to facilitate timely event delivery.
- Operated main switchboard, handling reception duties with professionalism.
- Ordered office stationery supplies and maintained office equipment to streamline operations.
- Led social club committee as Project Manager for two years, overseeing six members.
- Developed expense report spreadsheets for office supplies and equipment tracking.
- Liaised with external vendors to streamline office administrative processes and improve service quality.
- Provided secretarial support and maintained HR statistics monthly.
Accounts Receivable Representative
Sprint Telecommunications
03.1997 - 12.1997
- Processed incoming payments and maintained accurate financial records consistently.
- Communicated with clients to ensure timely payment and address inquiries.
- Assisted customers with billing inquiries via phone or email correspondence.
- Maintained accurate records of collections, deposits, and account reconciliations.
Customer Service Representative
Sprint Telecommunications
04.1995 - 03.1997
- Assisted customers with product inquiries and service issues, enhancing overall customer satisfaction.
- Educated customers on device features and service plans.
- Handled customer complaints with empathy and professionalism, fostering positive customer relationships.
- Collaborated with team members to improve service delivery processes.
- Managed high call volumes while maintaining service quality standards.
- Resolved customer complaints in a timely manner, ensuring high levels of customer retention.
Checkout Operator
Woolworths Supermarket
01.1988 - 1994
- Processed payments accurately using point-of-sale systems.
- Operated checkout registers to facilitate smooth customer transactions.
- Processed cash, credit, debit, and check payments accurately and efficiently.
- Balanced tills daily to ensure accuracy of transactions.
- Assisted customers with product inquiries and guided them through store layout for better shopping experience.
- Provided friendly service to enhance overall customer experience.
- Maintained clean and organized checkout areas to promote a welcoming environment.
- Collaborated with team members to ensure smooth operations during peak hours.
- Handled returns and exchanges in accordance with store policies.
Education
Graduate Certificate in Religious Education - Education
Australian Catholic University
Sydney, NSW06-2020
Graduate Diploma of Teaching (Primary) - Education
Swinburne University of Technology
Melbourne, VIC07-2017
Graduate Certificate in Human Resource Management - Business
TAFE NSW
NSW12-1997
Bachelor of Commerce - Business
University of Western Sydney
Sydney, NSW12-1994
Skills
- Classroom management
- Student engagement
- Educational technology
- Team teaching
- Positive learning space
- Emotional Learning Support
- Time management abilities
- Multitasking skills
- Effective communication
- Conflict resolution
- Critical thinking
- Problem-solving
Additional training
- Working with children check – current
- CPR – current
- CSO Diocese of Broken Bay Child Protection Training – current
- Anaphylaxis e-training - current
- Extensive Customer Service Training (Woolworth’s Ltd.)
References
References available upon request.
Timeline
Primary School Teacher
Catholic Schools of Broken Bay
07.2017 - Current
Full-time study
Swinburne University of Technology
03.2014 - 12.2017
Administrative Services Officer
Van Den Broek Enterprises Pty Ltd (I.T. Consultancy)
07.2010 - 11.2014
Photographer
Self-employed
09.2007 - 09.2010
Receptionist
JTEC Orthotics
10.2003 - 09.2007
Film Verification Officer
DRAKE Personnel Limited N.S.W. Police Service Infringement Processing Bureau
07.2002 - 09.2002
Employee Services Advisor
ING Australia
10.1999 - 05.2002
Receptionist Administrator
William M. Mercer Pty Ltd
08.1999 - 10.1999
Accounts Receivable Representative
Sprint Telecommunications
03.1997 - 12.1997
Human Resources Coordinator
Global One Communications Pty Limited
04.1995 - 01.1999
Customer Service Representative
Sprint Telecommunications
04.1995 - 03.1997
Checkout Operator
Woolworths Supermarket
01.1988 - 1994
Graduate Certificate in Religious Education - Education
Australian Catholic University
Graduate Diploma of Teaching (Primary) - Education
Swinburne University of Technology
Graduate Certificate in Human Resource Management - Business
TAFE NSW
Bachelor of Commerce - Business
University of Western Sydney