Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
background-images

Michelle Wang

Glen Waverley,VIC

Summary

Motivated worker with a strong work ethic and positive attitude. Highly effective in fast-paced environments with a stellar record of community involvement and conflict resolution. Responsible worker, proactive and punctual with team-oriented mentalit. Handling high caseloads without sacrificing quality of care.

Overview

13
13
years of professional experience

Work History

Care Consultant

Baptcare
06.2022 - Current
  • Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
  • Documented activities and progress in electronic medical record per defined policy and procedures.
  • Assisted in completing and maintaining care management contracts during and after patient's hospitalization.
  • Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related clinical information.

Case Manager

Just Home Care
01.2022 - 06.2022
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Case Manager

TSC Home And Community Care
07.2021 - 01.2022
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Work collaboratively as part of the Home Care Packages team, to support clients with their individual needs and goals with the aim of fostering client independence, wellness to achieve the goals
  • Developed team communications and information for meetings.
  • Analysis client issues, problem solve to achieve realistic and practicable client-centered solutions
  • Respond to client clinical care requirements and health and wellbeing feedback and manage client issues and outcomes
  • Building positive and effective relationships with clients and their representatives, and other stakeholders including clinical experts, allied health professionals and support workers

Sales Executive

GFA Pty LTD
04.2012 - 11.2021
  • Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
  • Liaised between clients and support team to quickly resolve issues.
  • Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
  • Prepared and deliver customer sales quotes.
  • Prioritized tasks and projects to meet tight deadlines.

Education

Enrolled Nursing - Nursing Education

Swinburne University of Technology
Melbourne, VIC
12-2026

Patient Health Service

All Health Training
Blackburn
01-2022

High School Diploma -

Box Hill Institute of TAFE
Melbourne, VIC
01-2021

Skills

  • Manage communication with key stakeholders - both internally and externally
  • Understanding of Home care package and ability to liaise and negotiate with my aged care relation to addressing concerns or issues for clients
  • Monitor customer budgets in accordance with program guidelines
  • Knowledge and understanding of Home Care Package services and funding

Additional Information

Youth Program leader Training (Scout Australia) Feb 2021 -2022
Part of the Scout leadership program I have completed the following training course:
• Youth Mental Health First Aid Course
• Youth Program Leader Training Leadership and personal skill development Work Health and Safety
• Child safe Environments
• Organisational Management Communications Systems
• Planning and Guiding Activities
• Youth Leading, Adults Supporting
• Mental health
• Family violence prevention and intervention
• Drug and alcohol rehabilitation
• Legal and ethical compliance
• Diversity and communication

Timeline

Care Consultant

Baptcare
06.2022 - Current

Case Manager

Just Home Care
01.2022 - 06.2022

Case Manager

TSC Home And Community Care
07.2021 - 01.2022

Sales Executive

GFA Pty LTD
04.2012 - 11.2021

Enrolled Nursing - Nursing Education

Swinburne University of Technology

Patient Health Service

All Health Training

High School Diploma -

Box Hill Institute of TAFE

Similar Profiles

CREATE PROFILE
Michelle Wang