Michelle Wright
Anna Bay,NSW
Summary
Dynamic professional with a proven track record in sales and management, notably at Anna Bay Iga. Excelled in cash handling and fostering goal-oriented teams, enhancing customer satisfaction and sales outcomes. Skilled in resolving conflicts and driving service excellence, demonstrating exceptional sales expertise and leadership abilities.
Overview
19
19
years of professional experience
Work History
Sales Assistant
Port Stephens Packaging
10.2019 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
Manager
Anna Bay Iga
01.2006 - 06.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Year 10 Certificate -
Nelson Bay High School
1984
Skills
- Cash Handling
- Goal-Oriented
- Stock management
- Sales expertise
- Processing payments
- Cash Register Operation
Timeline
Sales Assistant
Port Stephens Packaging
10.2019 - Current
Manager
Anna Bay Iga
01.2006 - 06.2019
Year 10 Certificate -
Nelson Bay High School
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