Michelle Zhao
Kew East,VIC
Summary
Driven Business Development Manager/Account Manager with 5 years of experience in organizational leadership. Well-educated in lead generation and relationship development with key clients and stakeholders. Recognized for guiding teams to success through coaching, sales technique training and revenue target achievement.
Overview
6
6
years of professional experience
Work History
BDM/Account Manager
MENULOG
MELBOURNE, VIC
11.2020 - Current
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Provided technical support to customers regarding product functionality or usage issues.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Maintained a thorough understanding of products and services offered by the organization in order to effectively communicate details to customers.
- Developing goals for the development team and business growth and ensuring they are met
- Reviewed existing policies and procedures related to sales processes and proposed recommendations for improvement.
Account Manager
Open Markets
MELBOURNE, VIC
05.2018 - 11.2020
- Collaborated with sales team to collectively drive growth and market share.
- Developed strategies to increase revenue from existing accounts.
- Negotiated contracts with clients to maximize profitability.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Solicited feedback from customers on their experience with products or services.
- Communicated progress of monthly and quarterly initiatives to internal and external stakeholders.
Account Manager
AGM MARKETS
MELBOURNE, VIC
11.2017 - 05.2018
- Maintained accurate records of all customer interactions in the CRM system.
- Provided technical support to customers when needed.
- Conducted market research to identify potential customers.
- Collaborated with sales team to collectively drive growth and market share.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Sourced new opportunities to introduce products and services to potential customers.
- Created comprehensive reports on account performance and presented them to senior management.
Education
FINANCE AND BANKING -
Monash University
ACCOUNTING -
RMIT University
GENERAL ADVICE -
Kaplan Professional
Skills
- Referral Management
- Sales and Marketing
- Territory Management
- Pipeline Management
- Decision-Making
- Prospecting
- Salesforce Management
- Business Development
- Strategic Partnerships
- Sales Presentations
- Customer Service
- Relationship Development
- CRM Platforms
- Client Consultations
- Lead Generation
- Product Demonstrations
- Relationship Building
- Promotional Planning
- Pipeline Development
Timeline
BDM/Account Manager
MENULOG
11.2020 - Current
Account Manager
Open Markets
05.2018 - 11.2020
Account Manager
AGM MARKETS
11.2017 - 05.2018
FINANCE AND BANKING -
Monash University
ACCOUNTING -
RMIT University
GENERAL ADVICE -
Kaplan Professional
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